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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,738 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,738 reviews

March 02, 2014

In 40+ years, I would say this is the best car buying experience we've ever had. The price was lower than Edmunds.com quoted for the area and included 3 options, 0% financing for 5 years and the friendl More

by redmama2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel, Chris Heimink
Mar 04, 2014 -

DCH Wappingers Falls Toyota responded

I am incredibly pleased to hear that our team, here at DCH Wappingers Falls Toyota provided you with your best car-buying experience in over 40 years. We always want our customers to feel like family and I am glad you got to experience this first-hand. I am thrilled that Anne and Pinkal were able to help you find the best car, at the best price for you and your family. Our hassle-free pricing really allows our customers to have a fun and stress-free experience! On behalf of Anne, Pinkal, and our entire team here at DCH Wappingers Falls Toyota, thank you for the wonderful review. Congratulations on your new Sienna! -Lee Burns, General Manager

March 01, 2014

It was such a great experience. It really made the car buying process nice and easy. Would highly recommend DCH Toyota to anyone looking! Thanks so much. More

by MJRicapito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel, Jose Villar
Mar 04, 2014 -

DCH Wappingers Falls Toyota responded

MJRicapito, Thank you for taking the time to share your thoughts about working with our team here at DCH Wappingers Falls Toyota. I am thrilled to hear that your car-buying experience was easy and excellent. I am glad that Jose and Pinkal were able to provide you with an enjoyable experience. We take great pride in our customer service and always strive to make our customers feel at home and at ease throughout the entire process. On behalf of Jose, Pinkal, and all of us here at DCH Wappingers Falls Toyota, thank you. Congratulations on your new vehicle and we look forward to working with you again in the future. -Lee Burns, General Manager

March 01, 2014

Excellent customer service! Efficient, friendly, personable, and helpful. Everyone was so easy to work with and very knowledgable about the product. I will come back again and again! Great experien More

by Kdorsey1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Steinke, Michael Steinke
Mar 04, 2014 -

DCH Wappingers Falls Toyota responded

Kdorsey1224, I am happy to hear that your most recent visit to DCH Wappingers Falls Toyota was nothing short of excellent. We take great pride in our customer service, and I am happy to hear that throughout your experience, our staff was personable, helpful and efficient. On behalf of Michael, and all of us here at DCH Wappingers Falls Toyota, thank you for great review. Enjoy your new vehicle and we look forward to working with you again. -Lee Burns, General Manager

February 26, 2014

I think that we had an amazing experience buying from DCH Wappingers Toyota. Compared to many other dealers in our search for a car, at DCH, the experience was exceptional. The staff is so nice and was hospi More

by mforkan40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
Mar 03, 2014 -

DCH Wappingers Falls Toyota responded

Mforkan40, I am excited to hear that your experience here was exceptional and enjoyable. Our goal is provide you with all the information and tools you need to make buying your car stress-free and I am thrilled you got to experience this first-hand. Thank you for your compliments of Chris, I will be sure to share your feedback and kind words with him. Chris is a new member of our sales team and I am glad that he was so helpful and polite. His knowledge and, as you said, always smiling personality really adds to our team attitude here. On behalf of Chris, and all of us at DCH Wappingers Falls, enjoy your new Highlander. Thank you for the wonderful review and we look forward to seeing you again! -Lee Burns, General Manager

February 24, 2014

Jose was very personable and made us feel like we were people instead of just a commission. Everyone was very nice....we were asked if we would like coffee or anything to drink, asked if we were comforta More

by mehalana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Jose Villar
Feb 25, 2014 -

DCH Wappingers Falls Toyota responded

Mehalana, I appreciate you taking the time to provided us with your feedback. I am thrilled to hear that you had a great car-buying experience with Jose here at DCH Wappingers Falls Toyota. It brings me great pleasure to hear you had a pleasant and comfortable experience. We strive to have the best customer service and we enjoy hearing from customers like yourself! We will pass along your kind comments to Jose Villar and Mike Smith. On behalf of Jose, Mike and all of us here at DCH Wappingers Falls Toyota thank you. We look forward to working with you in the future. -Lee Burns, General Manager

February 23, 2014

We started our search first on the internet and dealt with Carmelita. She was very professional, friendly and put no pressure on us to visit the dealership. About three weeks later after visiting other d More

by Dools16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schiro
Feb 25, 2014 -

DCH Wappingers Falls Toyota responded

Helen and Thomas, Thank you for ultimately choosing Wappinger Falls as your dealer of choice. I understand buying/leasing a new car can be a long process and I know that it takes patience to make a well informed decision. I am happy to hear that you are enjoying your new 2014 Highlander. I will be sure to pass along your kind comments regarding our staff, especially Carmelita, Anne, and Richard. I am glad you that our team was able to provide you with an enjoyable car-buying experience. On behalf of Carmelita, Anne, Richard, and all of us here at DCH Wappingers Falls Toyota, thank you again for sharing your experience. We truly appreciate your feedback and review. Lee Burns, General Manager

February 23, 2014

Michael Steinke and Michael Smith were both great to work with, both were friendly and knowledgable. Michael Steinke was very knowledgable of the products I was interested in, a Tacoma Access cab and Double More

by gjmcgovern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Michael Steinke
Feb 25, 2014 -

DCH Wappingers Falls Toyota responded

Gjmcgovern, I am thrilled to hear you had a great experience with us Michael here at DCH Wappingers Falls Toyota. I am glad that you appreciated our efforts to get your vehicle out of the snow! Our team has become experts at removing snow. I am also pleased to hear you had a great experience working with both Michael Steinke and Michael Smith! It is even better to hear they were able to assist you in finding the right truck for you and your wife. We truly value customer satisfaction and I am happy to hear about your time with us. On behalf of Michael Steinke, Michael Smith, and all of us here at DCH Wappingers Falls Toyota, thank you again for your feedback and review. I hope we have the opportunity to continue to serve you in the future with any of your vehicle needs. Please do not hesitate to contact us with any questions or concerns. -Lee Burns, General Manager

February 21, 2014

I’ve only been in the market for another vehicle for a short time and took a chance on a local dealership. Since that experience did not go well, I decided to return to DCH Wappingers Falls Toyota, the s More

by MarieCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Steinke
Feb 25, 2014 -

DCH Wappingers Falls Toyota responded

MarieCH, I would like to start by saying thank you for this excellent review, and thank you for returning to our dealership! We truly value our customers, and we strive to provide quality customer service in all that we do. We appreciate your comments about our customer service. Thank you for sharing your kind words about Mike, and please know I will share your thoughts with him. We are proud to have him as part of our team and glad you enjoyed working with him. On behalf of Mike, and the rest of us at DCH Wappingers Falls Toyota, thank you for visiting our dealership, and enjoy your new Toyota! -Lee Burns, General Manager

February 15, 2014

I had set up an appointment the day before to test drive the Highlander. I was greeted by Anne when I walked through the door. She was extremely pleasant. She explained how the pricing of the vehicles. More

by vhas00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2014 -

DCH Wappingers Falls Toyota responded

Vhas00, Thank you for taking the time to leave our dealership a wonderful review! I am you got to experience our hassle-free pricing first-hand. I am happy that your experience with Anne was comfortable and stress-free. Anne has been a great addition to our sales team and always willing to assist customers. On behalf of Anne, and all of us here at DCH Wappingers Falls Toyota, thank you. Please contact us if you have any questions and enjoy the Highlander! -Lee Burns, General Manager

February 08, 2014

i went to this dealership because they have a high rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wa More

by robanddeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2014 -

DCH Wappingers Falls Toyota responded

Rob and Deb, I would first like to thank you for choosing DCH Wappinger Falls as your dealer of choice. I am thrilled to hear you had a wonderful experience with our dealership and staff. It brings me great pleasure to hear Matthew Gaynor in our service department was able to have your car fixed quickly. I am pleased to hear he went above and beyond his call of duty. We will be sure to pass along your praise to him, as well as our service department. On behalf of Matthew, and all of us here at DCH Wappinger Falls Toyota, thank you for sharing your experience with our service team. Please do not hesitate to contact us with any questions or concerns. -Lee Burns, General Manager

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