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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,816 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,816 reviews

January 19, 2012

I had such a great experience at Toyota finding the right car for me! Rolando was a great sales consultant,and helped me look for everything I was looking for in a car. The price was great! Over all I'm ve More

by Xoxjamielynnx1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Dones
Jan 20, 2012 -

DCH Wappingers Falls Toyota responded

xoxjamielynnx1: We're very happy that you're so happy! Thanks so much for this excellent review...it's testament to our commitment to ensure that every customer is extremely satisfied with their new vehicle. We appreciate the 5 stars and hope you'll recommend us to family and friends. We look forward to serving you in the future! On behalf of Rolando Dones and everyone here at DCH Wappingers Falls Toyota, enjoy that beautiful car- Lee Burns, General Manager

January 18, 2012

We, my wife Dorothy and I visited the dealership and was met by Bob Schaeffer. We explained we were interested in a Venza. Speaking to Bob was like talking to a friend. He was knowedgeable and had a way abo More

by gwraab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schaeffer, Robert Schaeffer
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

gwraab: Congratulations on your new Venza. We appreciate this great review and hope you are enjoying that beautiful car. Robert Schaeffer has a natural way about him that is very accommodating and easy. It's probably why he's gotten so many wonderful reviews. We're glad your purchase experience was so positive and we look forward to seeing you in the future. On behalf of Robert Schaeffer and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

January 18, 2012

Overall we are very please this dealer. We did on-line quote and then went to the dealer to finalize the deal. They are very friendly and trying to help and satisfy our needs. More

by locindy_us
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
paul mandras
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

locindy_us: Thanks so much for providing this review! We appreciate your kind words and are glad you found the experience to be so positive. It's satisfying when a process goes the way you expect, right? Without the hassle or hidden agenda. We believe that this is the way car-buying is meant to be. On behalf of Paul and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

January 18, 2012

When my husband told me about a certified Toyota Avalon he saw online I was immediately skeptical. He said that the price was right, the condition of the car was great and that the mileage was low. My in More

by Bullben123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ira Weiner, Melissa Sinapi and Rob (Finance)
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

Bullben123: Ha! Love this review!! You've perfectly captured both the initial skepticism and the eventual astonishment that is becoming a somewhat familiar reaction here at our dealership. It's great to actually read your reaction as it unfolds... I think your commentary will go a long way towards helping others to understand how truly different our process is from what someone may have experienced in the past when purchasing a vehicle. We pride ourselves on providing a truly hassle-free experience. On behalf of Melissa, Robert, Ira and everyone here at DCH Wappingers Falls Toyota, enjoy that beautiful Avalon- Lee Burns, General Manager

January 17, 2012

I have a great experience using dch, they were accommodating friendly and professional. I would highly reccomend them to friends and family and would gladly use them again in the future More

by Minabagel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : George rob and karl
Jan 17, 2012 -

DCH Wappingers Falls Toyota responded

Minabagel: Thank you for providing this excellent review. Our goal of ensuring your visit with us is comfortable and professional has been met and we're glad. Your positive recommendation of our dealership is truly appreciated and we welcome the opportunity to serve you and your family in the future. On behalf of George, Karl, Robert and everyone here at DCH Wappingers Toyota, enjoy that new ride- Lee Burns, General Manager

January 17, 2012

All the people we spoke with at DCH were friendly and explained their role in the sales process effectively. We enjoyed the "ho hassle" style of purchasing the car and felt the car was well-priced, rela More

by john.latino
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa, Rob
Jan 17, 2012 -

DCH Wappingers Falls Toyota responded

john.latino: We appreciate this 5-star review...and we're glad you enjoyed our "hassle-free" process. We offer full disclosure on the value of your trade-in vehicle...and even offer the purchase price in writing separate to the amount quoted on your new vehicle. That's how you can be confident you've been treated fairly. We also look forward to serving you in the future and we appreciate your confidence in us, as well as your friends' recommendation. On behalf of Melissa, Robert and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

January 17, 2012

The employess are very experienced and were very polite...I will recommend this dealership to my family and friends. We will return to them whenever we have a problem or to purchase a new car. More

by siggyandcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Milazzo
Jan 17, 2012 -

DCH Wappingers Falls Toyota responded

siggyandcompany: We appreciate this fantastic review! It's our goal to provide a 5 star experience in both sales and service for all our customers. We feel it's important to ensure everyone feels confident and comfortable with their vehicle. Knowing that you would recommend us to your friends and family tells us we're doing the job we set out to do. On behalf of Jay and everyone here at DCH Wappingers Falls Toyota, thank you for choosing us. Lee Burns, General Manager

January 17, 2012

We came to Wappingers Toyota to see a specific used car we found on line. Although it was a very busy place...many sales people and a huge inventory..we were greeted with friendliness and respect fron the More

by DonaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bellino,Corey Rheal and Rolando Dones
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

DonaO: We appreciate this top-notch review! We're glad you felt we'd treated you with respect and showed that we valued your time...it is always our goal to convey that. Our team puts excellent customer service as a #1 priority and it's important to us that our customers leave our showroom feeling that they're both knowledgeable and comfortable with their vehicle. It sounds like we've achieved that. On behalf of John Bellino, Rolando Dones, Corey Rheal and everyone here at DCH Wappingers Falls Toyota, we hope you are enjoying your vehicle. Lee Burns, General Manager

January 17, 2012

What a well run machine! Both the car and staff were friendly, genuine and a pleasure to work with. I never felt like I was being pushed or railroaded. Great policies and MJ was a pleasure to work wit More

by dianka1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Herring
Jan 17, 2012 -

DCH Wappingers Falls Toyota responded

dianka1955: Wow! What an awesome review. Your comments are deeply appreciated and confirm that our method of upfront pricing and full disclosure are absolutely the way to go. We strive to provide an excellent customer experience in both sales and service...and we will do our best to always meet or exceed your expectations. On behalf of MJ and everyone here at DCH Wappingers Falls Toyota, thanks for this review and enjoy that new ride. Lee Burns, General Manager

January 11, 2012

This lease purchase was my second at DCH Wappingers Falls Toyota and once again, a most pleasurable experience. I live in Newburgh and could have very easily used dealerships closer to my home, but I contin More

by dgrieco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa Sinapi, Robert Goldberg and Karl Boye
Jan 11, 2012 -

DCH Wappingers Falls Toyota responded

dgrieco: Wow....we really appreciate this eloquent 5-star review! It's wonderful to read about your positive experience and it's been marvelous to be able to share it with the entire staff, also knowing that everyone can read about it here on this forum. Please know that we realize you've gone out of your way to travel to our dealership and we're very happy you did. We strive to provide only the best level of customer service and your high praise tells us we're succeeding. Having customers visit us from further away shows us that our hassle-free method of buying a car is comfortable and informative...and that the only thing lacking is the hassle! It's a winning formula. On behalf of Melissa Sinapi, Rob Goldberg, Karl Boye and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

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