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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,362 Reviews

4,362 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 05, 2023

Fast, reliable, pleasant They made sure that my recalls were taken care of. They were very friendly, pleasant, and made sure that the needs of my truck were met. More

by flyeem
Recommend Dealer
Yes
Employees Worked With
Matt and the gentleman next to Matt
Dec 05, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

December 05, 2023

Good service. Good work. Not sure the car needed everything that I was charged for. Slight lack of attention to detail: my 'needs maintenance' message was still on More

by Shepherd.Niall
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback and we're sorry to hear your experience with us did not meet our five-star standard. If we can do anything to help, please contact us at (845) 288-0892.

December 05, 2023

Mathew Rivera was very attentive and listened carefully to all my concerns. He is very thoughtful. More

by hmy1
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Dec 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

December 05, 2023

I was charged for service (inspection ) which was not explained in advance. Still trust you. More

by ckseyfert
Recommend Dealer
Yes
Dec 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback and we're sorry to hear your experience with us did not meet our five-star standard. If we can do anything to help, please contact us at (845) 288-0892.

December 03, 2023

Has always been good Service was quick and work was clearly explained Cost was comparable with other dealers More

by nanaboh1942
Recommend Dealer
Yes
Employees Worked With
Judy
Dec 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 02, 2023

Very professional and friendly I was able to gets appointment in a few days and they checked and serviced my vehicle in 1 hour. More

by uhasz@aol.com
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Dec 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 02, 2023

Good communication with me but there should be better communication between whoever orders the second key and service dept. My person didn't know key was in and told me i had to come back again. But othe More

by ELLENFCRAIN
Recommend Dealer
Yes
Employees Worked With
Dont remember his name-
Dec 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We appreciate your feedback and we'll be sure to share your comments with our management team so we may improve.

December 01, 2023

Honest went over everything fast and courteous No hidden fees no trying to get me to buy what I don't need. Totally honest. More

by Annuzzellis
Recommend Dealer
Yes
Dec 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

December 01, 2023

Excellent service and very positive attitude towards the customer,team effort very efficient ,thank you for the wonderful service More

by SOCCERMAMA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 30, 2023

We received attentive and efficient service. There were no surprises and we received our car back very quickly after service. More

by GILLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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