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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,389 Reviews

4,389 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 19, 2023

Your service department is way to slow and expensive. Not going to come back for service More

by horsinaround56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 17, 2023

The dealership has been good. Two issues. 1, I set up an online appointment for a Sunday morning, to arrive and find out that the service department is closed on Sundays. 2, when More

by DAVIDAMERRILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name.
Sep 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 16, 2023

Toyota gave me a report on the car I thought I would be there for about two hours they show me what was done I been with Toyota for many years the techniciansi always did the Job accurately thank you Toyot More

by SMILER1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 16, 2023

very efficient and friendly service Everyone was very friendly and they got my maintenance done in a efficient and effective manner More

by wsantos.194.706
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Sep 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 15, 2023

It was fine and service quick Agent I worked with was good no complaints Thanks More

by acurabba
Recommend Dealer
Yes
Sep 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

September 14, 2023

The worst interaction I can I ever imagine I want to sell my car so I don’t have anything to do with this dealership More

by BABSH3821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who ever was at payment center is horrible
Sep 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 14, 2023

Service was thorough and ready when they said it was. Staff all very friendly. This is my first Toyota and couldn’t be happier with the service and my Tacoma More

by DIPERNO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words.

September 14, 2023

Mathew was kind, courteous, patient and knowledgeable. Probably my best ever experience at DCH! I was very appreciative of how Mathew interacted with me. He is very considerate. More

by linde246
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Sep 14, 2023 -

DCH Wappingers Falls Toyota responded

Mathew is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

September 13, 2023

Very friendly, attentive and efficient. Answered all my questions and she seemed genuine. I’m glad that I had such great service. More

by DCOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy in service
Sep 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 12, 2023

Salespeople and everyone there were extremely helpful , knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer More

by Rick Pina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

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