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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,389 Reviews

4,389 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 12, 2023

Very great guy and well customer service and a very good seller he was on of the best helps More

by NUBE.MENDIETA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel mejia
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

September 12, 2023

The service was accurate and seemed fine. The people were friendly and knowledgeable. The place was clean More

by JRNELS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 12, 2023

Organized process, technically advanced, personable and friendly staff, comfortable and clean waiting area for customers More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren fusaro
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your visit was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 10, 2023

Your sales personnel lied and told me he was going to replace my window. When I spoke to the sales manager, nothing was said to them, and I had already signed the papers. I think that was a very noble th More

by TOOMEY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 09, 2023

DHC Wappingers got me quickly, sent me a video of what was wrong and fixed it quickly and correctly More

by picarde2455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 09, 2023

The service was courteous and excellent Everything that needed to be done was easily explained More

by Rskyking1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words for our service team.

September 09, 2023

Horrible service. No one answers their phones or texts. And it seems everything is dropped when it’s time for their two hour lunch break. More

by Bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew
Sep 12, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 08, 2023

Judy, my service advisor, couldn’t have been more helpful. She helped me with decision making regarding the service needed as well as assisting with transportation to and from work. The multi-point More

by ROB@ROBPENNER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Sep 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Judy was able to take care of all of your needs and you're pleased with everything.

September 07, 2023

Great service,everything was explained very well. Everyone was very friendly and knowledgeable,very dependable.. More

by tomorrorr82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Sep 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 07, 2023

I appreciate the work that has been done on my car. But, I honestly feel that for The 7k a discount could have been given. People I speak with thought the pricing was very high. It probably would More

by CLARAERACA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy. Nice person and helpful.
Sep 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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