DCH Wappingers Falls Toyota - Service Center

Very nice communication with Finance as well as Sales they were both very respectful and kind!! It was a pleasure to have them to work with them! they were both very respectful and kind!! It was a pleasure to have them to work with them! More

Brought it in for recall fix & NYS INSP. Everything was perfect, but my check engine light wasn’t reset. My advisor, Judy provided excellent communication & the gentleman valet who found my Everything was perfect, but my check engine light wasn’t reset. My advisor, Judy provided excellent communication & the gentleman valet who found my car for me was very helpful. More

I'm taking the survey in regards to working with Matt. Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was ver Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. Thank you, Matthew!!! More

I'm taking the survey in regards to working with Jason. All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the cust All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. More

DCH Wappingers falls Toyota was very easy to deal with. My service rep Jason did an excellent job advising me as to what was going on with my car and answering any and all questions I had My service rep Jason did an excellent job advising me as to what was going on with my car and answering any and all questions I had More

The representative was very attentive to my needs and went out of his way to make sure my wife and I were satisfied. I would definitely recommend this dealership! went out of his way to make sure my wife and I were satisfied. I would definitely recommend this dealership! More

Getting bombarded with solicitations from the dealer. If yhis continues this will be my last Toyota. If yhis continues this will be my last Toyota. More

If I cannot see when they work on the car that’s not good dealership cannot be trusted dealership cannot be trusted More

The representative Jason was really helpful. Friendly and professional. Good organized, and clean facility. Thanks. Friendly and professional. Good organized, and clean facility. Thanks. More

Very good service! People that work here at Wappingers falls Toyota are very professional and polite. I will recommend this location to my friends and family. People that work here at Wappingers falls Toyota are very professional and polite. I will recommend this location to my friends and family. More