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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,379 Reviews

4,379 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 23, 2022

Very disappointed in DCH Toyota lately, they aren’t checking out the work they’ve done and after 3 different visit they “fixed” something i had to return to have something else fixed or adjusted! Serv More

by littlehog1108
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

littlehog1108 responded

I recently was called to come pick up my car it was “ready”. I go there, no car! I walked around the entire building!!! No car!!! I went back inside to ask where my car was because usually it us driven up and waiting for you! Well not this time! It was located ( even the service person couldn’t find it) Eventually across the street in another parking lot behind the building!! Come on people!!! Follow through with the job! If you don’t like your job leave it! We pay good hard earned money and expect excellent results!

September 22, 2022

Pleasant people and great experience at a car dealer. The information that was printed and given to me on the work done and needed is amazing. More

by tjkara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the outstanding feedback! It's a pleasure to know our team could assist you and provide you with great service.

September 22, 2022

I was contacted by Keith from the DHC Service Department regarding my service issue. He kept me informed from start to finish. Service can be challenging, this experience was handled professionally and car More

by BYR526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 23, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Keith!

Sep 23, 2022 -

BYR526 responded

I again appreciate your service! Dorothy Byrnes

September 22, 2022

Service was efficient and included a walk through video ! Polite and good customer service at this deAler ship More

by hlfw4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

September 21, 2022

I like everything about this place but not to wait almost two hours for a oil change. More

by Petratowery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership.

September 21, 2022

Very clean and spacious indoor drop off area. Very pleasant advisor. I was there for 1st Toyota care visit. Was asked if anything else needed to be and if I had any questions about the ve More

by RAC717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy our team could assist you and provide you with excellent service.

September 21, 2022

There’s good people working there if there’s a problem they will fix it More

by Ty west
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Rivera (in Sales)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

September 21, 2022

Very efficient and friendly service Also, very helpful. Our Camry was serviced quickly and correctly. More

by carlori2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Jagielsk
Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

September 20, 2022

They are accommodating and explain very clearly what is wrong with your car. The staff is friendly. More

by donnaleet521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 20, 2022

Good stuff, very helpful, quick turnaround, lots of drinks in waiting room, three more words More

by Jasper Peregrine Burgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and provide you with great service.

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