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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,478 Reviews

4,478 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 01, 2022

Always good service. I feel safe in their hands. Work is done in a timely fashion. More

by ABBYBLUE4444
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 01, 2022

Thank you very much Kurt for helping with the car purchase! Great experience and a great car! More

by kristiliakul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 30, 2022

Professional Service and Great experience. Not waiting time to talk with the advisor. You get informed what is going on with your vehicle while they are inspecting for maintenance. ( They will More

by LEVI20MRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 30, 2022

I purchased our vehicle at this dealership. I am satisfied with their service and courtesy. I do not bring my vehicle there for any mechanical service since this dealership's cost to service a More

by 13013b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown. The Service rep that greeted us and handle our service was very good.
Oct 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

September 30, 2022

Super friendly and helpful with a complex situation the needed to be resolved to fix a mistake made by an independent repair shop. More

by jesseluninpack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 29, 2022

The service center was clean. I was met with a gentleman which directed me to the service advisor. The advisor listened carefully to the issue and my concern. Unfortunately, the More

by baback.izadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

baback.izadi responded

You can use mu statement

September 29, 2022

Service consultant was very professional and efficient. Everything was explained well and the work was completed in a timely fashion. More

by hmy1
Recommend Dealer
Yes
Employees Worked With
I forgot the gentleman’s name
Sep 30, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 29, 2022

professional and accommodating. service waiting area is welcome and the coffee service is appreciated as are the clean restrooms More

by carmencita1551
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 29, 2022

Trying to schedule a service appt was a nightmare. If you have a question or want to voice your concerns, no one gets back to you. More

by donnanguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

September 28, 2022

I like this dealership I’m on my third vehicle Always a good experience here. More

by ROBGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words and loyalty to our dealership!

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