DCH Wappingers Falls Toyota - Service Center

Knowledgeable saleswoman, very pleasant and helpful, great new car, process of leasing was seamless and easy. great new car, process of leasing was seamless and easy. More

Very kind and helpful. Did a full inspection and fixed not only the problem I’d brought the car in for but a few others as well. not only the problem I’d brought the car in for but a few others as well. More

DCH Wappingers Falls Toyota got my oil changed and recommended a couple of services for the next service appointment. It was only a short wait time at the dealership. No complaints. recommended a couple of services for the next service appointment. It was only a short wait time at the dealership. No complaints. More

Very good. The service advisors should no more about the work that was done. Th work that was done. Th More

I was greeted upon my arrival by very friendly tech. There was a service advisor specialist immediately available that reviewed the service work needed. I waited in the waiting room where everyone wor There was a service advisor specialist immediately available that reviewed the service work needed. I waited in the waiting room where everyone wore masks. The work was done within the estimated time. I was very pleased with the experience. Shout out to Alexis! More

The service and the amount of time that was provided at our visit was very good and we were pleased! our visit was very good and we were pleased! More

Top notch service...the.personnel is friendly and always obliging to accommodate with my needs. obliging to accommodate with my needs. More

EDIT: Two weeks later and no response from the dealer after the initial email to set up a time. Extremely disappointed in how this has been handled. Would never deal with this dealer again. One of th after the initial email to set up a time. Extremely disappointed in how this has been handled. Would never deal with this dealer again. One of the worst experiences I’ve had at a dealer. I bought my car from a different dealer and this was my first time dealing with DCH Toyota, as my car had a recall. It took several days and over a dozen calls to even get through to the service department. The staff at check in was unfriendly and it took several minutes to receive any help checking in my car. The rep didn’t seem like he was interested in being at work at all, was brisk and despite not being told to pull my car into the bay, seemed annoyed that I hadn’t. My car needed parts they didn’t have so I left it overnight and upon returning to pick it up the next day, was met with the same unfriendly staff who checked me out as quickly as possibly, told me my car was out front and rushed me off. When I left the building, I noticed my key felt off and when I hit my key fob to find my car, the whole key fell apart in my hand. Though a rep attempted to help me find it, the battery pack and chip needed to drive and most of the keys were gone. They took no responsibility for returning my key being broken, and only told me they could get a shuttle home and a new one back in order to retrieve my spare, which thankfully I had. My car hadn’t even been pulled around and I had to walk through ice and snow to reach it when a family member brought me my spare. Now I’m stuck having to replace a $200 key fob on my own. I would never return to this dealer and I would advice anyone I know not to use them as well. Completely unprofessional. More

Excellent customer service. The dealership fixed.a small hole in my tire with no charge. hole in my tire with no charge. More

I was very happy with the service. They determine the problem and was able to fix it. problem and was able to fix it. More