DCH Wappingers Falls Toyota - Service Center

INSPECTION & FIXES WERE DONE PROMPTLY AND WAS BACK AT MY JOB IN NO TIME - COURTEOUS FRIENDLY STAFF AND PROMPT EFFICIENT SERVICE MADE MY DAY! JOB IN NO TIME - COURTEOUS FRIENDLY STAFF AND PROMPT EFFICIENT SERVICE MADE MY DAY! More

Although my husband did finally resolve the problem with our car after an argument with the service department, he told me that the staff was very rude and condescending when he requested an explanation of our car after an argument with the service department, he told me that the staff was very rude and condescending when he requested an explanation of a diagnosis which turned out to be a scam and completely wrong. We are very disappointed at the attitude and quality of his experience. We have purchased at least five vehicles from your dealership and never had a problem before. Your staff doesn’t need to be rude and give my husband dirty looks when he is right and called them out on it. At the end of the service my husband did smooth over the tension. The person we paid at the counter did not honor the discount card we received in the mail. Very disappointed and will not be recommending your service department. Nicole Tempestilli More

Everyone was very courteous and helpful. I appreciated the loaner vehicle. I was constantly kept informed of the progress. Very nice experience. the loaner vehicle. I was constantly kept informed of the progress. Very nice experience. More

I have experienced a very Friendly, courteous, timely and professional staff so far on every visit. and professional staff so far on every visit. More

Pleasant service reps that get you in and out! (Suggestion: The lead time to get an appt can be several weeks, would be nice see that shorten and be a able to get an appointment the same week, or (Suggestion: The lead time to get an appt can be several weeks, would be nice see that shorten and be a able to get an appointment the same week, or perhaps the following week from date of request). The customer lounge is well maintained & comfortable.. thank you. Once again, very courteous associates . Thanks again. More

Service staff were prompt, courteous, and accommodating, especially for a new service customer. Jason was outstanding dealing with an in-town driver and a remote parent diagnosing a “check engine” issue tha especially for a new service customer. Jason was outstanding dealing with an in-town driver and a remote parent diagnosing a “check engine” issue that turned out to be part of the ignition system. Provided transport from and to the dealership as well. We are very pleased. More

Jason was my service advisor for a second time. He is a great person, friendly and knowledgeable. great person, friendly and knowledgeable. More

I like this dealer everything is okay good service everything is fin Nice and respect thank you very much everything is fin Nice and respect thank you very much More

Bought a used Carolla from here. Had couple of items to be addressed. My sales rep Kurt and service rep Keith got right on it. Very pleased. Bought here in past. , Always a pleasure be addressed. My sales rep Kurt and service rep Keith got right on it. Very pleased. Bought here in past. , Always a pleasure More

Professional, did what they said , would definitely use again 👍🏻Provided me a loaner vehicle as well again 👍🏻Provided me a loaner vehicle as well More