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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,447 Reviews
Call Service Center (845) 288-1303

4,447 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 01, 2021

Courteous staff. Though I have to wait several weeks to make an appt, once in, service was fast. More

by njb215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

October 01, 2021

Good services but was delayed the last time out for another 1hour. Hoping they can improve on time management. More

by Taofiqah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
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Oct 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. If we can assist you in any way please contact us at (845) 288-0892.

October 01, 2021

Pleasant, efficient and professional, I was able to get my car service in the time specified. More

by jjlacy620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 01, 2021

Communication was a little off in the beginning but improved and was dealt and handled with a great experience. More

by Mjsiero
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Allison Croshier, Mike Giordano
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Oct 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 01, 2021

Staff was knowledgeable and explained thinks in my car that needed immediate attention and the once that can wait until our schedule permits. More

by KALTUN_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 29, 2021

Alexis was very personable and helpful explaining the problem and getting it taken care of with my insurance company. My car needed to stay in the shop for a few days so she quickly arranged a rental c More

by APPLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
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Sep 30, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to know Alexis was able to assist you and make your experience a memorable one. At our dealership, customer satisfaction is always our top priority and we're happy to have met that mark!

September 29, 2021

I like DCH, they are very efficient and friendly. Five stars to DCH I go to no other dealer but DCH. More

by theresabrowing41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Mike Giordano
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Sep 30, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us, Theresa!

September 28, 2021

I was waiting for more than 2 hours. Get more technicians please. Other than that, it was great More

by JENNIZ2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We apologize for the wait you experienced but look forward to working with you again in the future. If we can assist you further please contact us at (845) 288-0892.

September 28, 2021

10000 mile service work was explained in detail, and completed in less time than promised. More

by MANDRAS84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We look forward to working with you again in the future.

September 27, 2021

Everyone at the dealership is a pleasure! They are accommodating and don’t talk loudly to you about your car problems in front of the other guests waiting for their own cars to be serviced. It saves t More

by rebeccadrake44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback, Rebecca! We're pleased you had such a great experience at our dealership and we look forward to working with you again soon.

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