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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,385 Reviews

4,385 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 16, 2021

Great service. My vehicle was ready after an oil cjange and Tire rotation within 45 minutes of arrival. We appreciate the friendly service representative. Will consider purchasing my next vehicle from DC More

by KRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 14, 2021

I have been with DCH Toyota for many years and several cars. Their service is prompt, efficient and reliable. Service is explained thoroughly and I am confident in the work they do. More

by lahin423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the gentleman’s name
Aug 16, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to know you had such a great experience at our dealership. We truly appreciate your kind words and your loyalty to our dealership and hope to see you again soon!

August 14, 2021

DCH has made this a painless experience. Alexis was very efficient and personable. Your facility was clean which is important to me. I have been mostly homebound during the pandemic so it’s a big step for m More

by mrsv31415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Aug 16, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! It's a pleasure to know Alexis could assist you and make your experience a good one. We look forward to working with you again in the future!

August 12, 2021

All in all, I am very pleased with the service at DCH WF Toyota. I do feel for this service (60,000 mi), I should have been advised to wait and see if more work needed to be done after the routine check. More

by bhthurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Aug 17, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. If we can assist you further please contact us at (845) 288-0892.

August 12, 2021

Been a customer of this Toyota location for over 40 years. This visit with Alexis Dominick as our service rep was excellent. She went above and beyond our expectations. Very happy! More

by mrbypass4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
Aug 13, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us! It sounds like Alexis and Dominick were able to assist you and make your experience a good one. We truly appreciate your loyalty to our dealership over the years and look forward to seeing you again soon!

August 12, 2021

We have been customers of DCH for a number of years. We try to stick to one service rep Evin because he provides us with excellent service and accommodates us with the appointment schedules... More

by THINKPAD1A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Mike Giordano
Aug 13, 2021 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership! We're so happy Evin could assist you and provide you with outstanding service!

August 11, 2021

came in for oil change and was very pleased with the staff and the time in which it was completed. This is why I continue to shop at wappinger falls dch. More

by BERNARD.DILLON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us, Bernard! We truly appreciate your kind words and loyalty to our dealership!

August 10, 2021

very unhappy was quoted price when made appoinment got there $25 more for basic oil change also had 1.30 appointment got my car back At 300pm ask to speak GM he was no where to be Found And ask for Him to More

by JOHNCROSHIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

August 10, 2021

Came in for an inspection, the job was completed in less than an hour.Everything went well, great staff, they take good care of my car service. I am happy I choose DCH. More

by Linda O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Aug 11, 2021 -

DCH Wappingers Falls Toyota responded

Linda, we truly appreciate you taking the time to provide such great feedback! It sounds like our team was able to assist you and provide you with outstanding service!

August 09, 2021

Great service and keeping customer updated. My dashboard needed to be reset so Michael came back out to help me out to get dash to the way I wanted. More

by carmelalarmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Aug 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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