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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,447 Reviews
Call Service Center (845) 288-1303

4,447 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 27, 2021

My appointment was for 9am I arrived early and was promptly seen no hassle no problem I was kept informed via text by the service technician as to the progress which I was happy about and when my serv More

by pow420
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
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Sep 28, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! It sounds like you had a great experience working with our team and they were able to provide you with excellent service. We truly appreciate your kind words and hope to see you again in the future!

September 27, 2021

First time visiting for regular maintenance, appt. took the time it was promised, thank you More

by Rav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name unknown
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Sep 28, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 27, 2021

Very quick service. Got notifications when the repairs was done. Easy to pay. Would use them again More

by ScionIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 25, 2021

They are strictly business like. Staff is very courteous. I feel very comfortable having my RAV4 service there. More

by MR.RICHGARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again soon!

September 24, 2021

Very polite and professional service advisor. My car was returned on time. Service was for a recall for the fuel pump and inspection. More

by dwbplb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 24, 2021

Courteous and friendly. A pleasure doing business with the staff they explained what they were going to do and did the job without any drama More

by ronmatt208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Report | Print
Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 23, 2021

Excellent service and great staff and timely response, worked fantastic to complete the job , would More

by KennyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Alicia Verven
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Sep 24, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us Kenny!

September 22, 2021

Always have great customer service from the service department. When in the past I have had a problem in the past service department always resolved my issue promptly. More

by Kim T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cimorelli
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Sep 23, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback, Kim! We truly appreciate your kind words and your loyalty to our dealership over the years. We look forward to working with you again soon!

September 22, 2021

Not completely satisfied with the service rendered my last visit if I must be honest. More

by MONIQUE80864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 21, 2021

Great service very kind. But technician stole money out of my car! Untrustworthy!!!! $60 gone. More

by Stolen From!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Giordano
Report | Print
Sep 21, 2021 -

Stolen From! responded

I was going to give you an amazing review. Twice I’ve been there and service has been over the top excellent. Until today when I was missing $60 from a compartment in my car. Was there when I pulled in because I had just gotten coffee at the gas station around the corner and put the change of $60 in the compartment. After leaving I stopped for lunch on the way home and the $60 was gone!!! You have a thief among your service staff!

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