DCH Wappingers Falls Toyota - Service Center

Worst customer service experience ever! My appt. Was at 7:30 am. I was not told until 9:00 that my car still had not been serviced. I left without car bring serviced and serviceman didn't even offer to re- 7:30 am. I was not told until 9:00 that my car still had not been serviced. I left without car bring serviced and serviceman didn't even offer to re-schedule appointment More

I brought the car in for an inspection. I explained that the tire pressure light was staying on. I had to pay 139 dollars just to find out why . I was told that it was two sensors and if I wanted to get it the tire pressure light was staying on. I had to pay 139 dollars just to find out why . I was told that it was two sensors and if I wanted to get it fixed it was going to be 5 hundred dollars. As a senior citizen on social security . I cannot pay these prices.. More

It’s okay. Service department took 45 min to put new wiper blades on my car. I thought that was strange. The service guy was wonderful explained everything. wiper blades on my car. I thought that was strange. The service guy was wonderful explained everything. More

$150- Highway robbery to be told “there’s nothing we can do for you” and leave with the problem you came in for. I was told this is an automatic fee for diagnosing the problem. Well then what’s the problem do for you” and leave with the problem you came in for. I was told this is an automatic fee for diagnosing the problem. Well then what’s the problem? I left not knowing, but still expected to pay the ridiculous fee. I was advised the fee is to hook the car up to the computer to diagnosis the problem, but also told my tire sensors were not reading, but again I still paid and left in the same position as if I never came in. More

The dealer welcomed me with alot of respect and she was able to help me in a timely manner and explain everything after the service was done. able to help me in a timely manner and explain everything after the service was done. More

Evin was cordial and right on top of everything......you folks are a pleasure to deal with...We will be coming back again and thank you folks are a pleasure to deal with...We will be coming back again and thank you More

The service center was fine. After the experience I had with the finance dept. when I decided to pay the vehicle off after 3 months I called Nadeem Randall 4 times and never had a returned call. Spoke to with the finance dept. when I decided to pay the vehicle off after 3 months I called Nadeem Randall 4 times and never had a returned call. Spoke to the assistant mgr. He was very sorry it happened. I also called Toyota 3 times to try and get the title to the vehicle after paying it off. Shame on the dealership as well as Toyota. I only allow that to happen once. After purchasing 4 vehicles there .I expected a little more courtesy then what was received. More

Excellent, courteous and professional service. Time estimate for service call was spot on. Best service department of any dealer in the area that I have direct knowledge of. estimate for service call was spot on. Best service department of any dealer in the area that I have direct knowledge of. More

Excellent, as always! Bought the vehicle their and it recently underwent fuel pump replacement as per recall. Dropped off and picked up later in the day! recently underwent fuel pump replacement as per recall. Dropped off and picked up later in the day! More

Mike Giordano is an absolute gem. I've been having a lot of car issues this year (my own terrible luck) and have had to stop in with frequency. Broken cars cause big headaches and the stress can be frenetic of car issues this year (my own terrible luck) and have had to stop in with frequency. Broken cars cause big headaches and the stress can be frenetic. So it's a huge deal knowing that your DCH guy (or gal) is a partner in the whole thing. Thanks for taking a little bit of the weight off Mike. That said, hope to not see you soon, if you catch the drift. Thanks bud! More