DCH Wappingers Falls Toyota - Service Center

The service was completed as described to me and as needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. More

Evin is the best and always so helpful when I bring my car in for service! And the whole service center staff always takes such good care of my car when I bring it in. Many thanks to you all for taking su car in for service! And the whole service center staff always takes such good care of my car when I bring it in. Many thanks to you all for taking such good care of me and my family!! More

I brought my vehicle in for a routine oil change. The technician accidentally did not screw the oil cap on after changing the oil. The result, Oil spilled on most of the engine which caused my engine to technician accidentally did not screw the oil cap on after changing the oil. The result, Oil spilled on most of the engine which caused my engine to smoke. Fortunately the smoke was intense enough for me to realize their was something seriously wrong. I pulled my car over and opened the hood and found the top oil cap missing, the service technician placed the cap at the front of the car but never returned it before closing the hood. I had to bring my vehicle back to top of the missing oil and have the engine cleaned. I brought the matter to the service manager (Ben Carlson?) Ben was very understanding and professional. The matter was taken care of and I was promised a letter documenting this matter should something happen to the engine due to this mishap. In the end I was pleased with how promptly the service manager addressed the problem. I also understand the employee performing the job is very reliable and mistakes can happen even with the best of employees. His mistake is forgiven. Their is one matter I was not pleased with when visiting the dealership that day. Before arriving for my service appointment I was called by one of the DCH sales employees in connection with my 2019 Toyota Rav. A few months back I entertained the idea of selling my car back to your dealership and possibly entering into a new lease for a 2021 Toyota Rav 4. During this dealership visit I was only offered enough to pay of what I owed on the lease, which was $25,723. Ironically two other dealerships offered $26,523 (Healey Hyundai) and $27,253 (Prestige Toyota) dealership. I decided to wait on making a decision. On 6/7/2021 before I arrived for my 10:15am service appointment I received a call from one of your sales associates wondering if I was still interested in selling my car. I explained the offer I was given previously was an insult and much too low and far less than neighboring dealers. The sales rep said prices on used vehicles had increased significantly and she was sure they could do much better. So I was told that after my service appt. the sales manager would appraise the vehicle and provide a good offer. What irritated me the most was the time it took for the sales manager to appraise the vehicle. Pictures were taken of the car etc. Upon waiting for the appraisal the sales manager (David Kolozy?) asked me "what did I want for the car". No formal offer was provided in writing. Your company reached out to me saying they were interested in the car I did not reach out to you. To then ask me "What do I want for the car" is disappointing and dis ingenuine. I feel your sales manager was hoping I would throw out a low figure in hopes of "low Balling" me for a vehicle that is certainly clearly worth between $29,500 to $31,000 trade in, not retail, with only 19,200 miles. XLE premium. In my survey I would have provided 4 or maybe even 5 stars for the days experience even though it did not start well, but ask to appraise my car and then insult me and offer a verbal $26,000 barely $250 more and almost $1,500 less than other dealers was a clear waste of my time. Your dealership can easily sell my vehicle certified for $31,000 to $32,500 in a heart beat. What your company should have taken into consideration... I was already an existing customer and to try to low ball me for my 2019 Rav 4 Premium XLE and then want me to consider leasing another vehicle was insulting. The unfortunate outcome is the customer you turned away works for a large local company in the area and works in customer service and was likely to make many referrals and speak highly about my experience. Instead I feel like your staff was hoping to take advantage of me. I surely hope my next visit to your dealership has a better conclusion. More

The past two years I dropped a few grand on repairs (viscous coupler, now AC compressor). Its frustrating. These are items that should not be breaking. Ive never had this happen in the past and I te (viscous coupler, now AC compressor). Its frustrating. These are items that should not be breaking. Ive never had this happen in the past and I tend to keep my cars a long time. Breaks, regular maintenance I get but ac compressors and viscous couplers??? Thomas was excellent, though. My frustration is not with him or the service he performed. He was a delight to work with. More

Hate appointment for a recall and Saturday it was done in two hours and I was on my way no problems great service great job guys thank you two hours and I was on my way no problems great service great job guys thank you More

Keith was very friendly and helpful and considerate to me. Matt the valet was also very nice. Appreciate their help and everything they did for me! me. Matt the valet was also very nice. Appreciate their help and everything they did for me! More

Excellent job as always. The service operation works very smoothly. The facilities are first rate and well maintained and it’s always a pleasure to come there. very smoothly. The facilities are first rate and well maintained and it’s always a pleasure to come there. More

Always a good experience - very helpful , knowledgeable and friendly people who work here! Clean waiting area - prompt service - best place to buy a Toyota in the area! and friendly people who work here! Clean waiting area - prompt service - best place to buy a Toyota in the area! More

I came in to check my Multi function display for my 2009 prius. It was working most of the time (95% of the time), but after diagnostics , it never worked. I paid $177 for diagnostic. Thanks for screwing i prius. It was working most of the time (95% of the time), but after diagnostics , it never worked. I paid $177 for diagnostic. Thanks for screwing it completely. You guys are a rip off. Last time I was told that I had a bad Engine gasket leak and was given an estimate of about $4000 to fix it, which is quite equal to the value of my car. I showed it to 2 different mechanics in my area and they said there was no leak. This was about 6months back and I have no issues with it till now. I guess you guys try to extract money as much as you can by scaring them or by giving higher quotes. More

Michael O’Hara made my buying experience super easy. I got exactly what I wanted and he worked with me every step of the way. got exactly what I wanted and he worked with me every step of the way. More