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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,819 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,819 Reviews of DCH Wappingers Falls Toyota - Service Center
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June 07, 2019
Service I have no complaints in regards to the service that was done on my vehicle on June 6, 2019. Kathleen Crosbie kept me in formed what was being done on I have no complaints in regards to the service that was done on my vehicle on June 6, 2019. Kathleen Crosbie kept me in formed what was being done on my truck when it was being service and I really appreciated that. More
by jrushend
Verified CustomerEmployees Worked With
Kathleen Crosbie
Helpful June 06, 2019
Oil change Dropped car off at 9:45 am was told it would be done by 11:30 am. But it wasn’t ready until 1:00 pm. After I checked out as I was walking to my truck Dropped car off at 9:45 am was told it would be done by 11:30 am. But it wasn’t ready until 1:00 pm. After I checked out as I was walking to my truck I watched as a customer picking up his recently purchased car backed into my vehicle luckily there was no damage. very disappointing visit. More
by MOTMAN
Employees Worked With
Allison Croshier
June 04, 2019
Greatest service Very happy with the price and service they were very knowledgeable helpful in all areas didn’t have to wait to long the waiting area is great very rel Very happy with the price and service they were very knowledgeable helpful in all areas didn’t have to wait to long the waiting area is great very relaxing almost felt asleep thanks More
by moralesrmr
Employees Worked With
Other Employees :
Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Breanna Alnwick
June 04, 2019
Basic Maintenance and NYS Inspection Michael Giordano provided me with an alternative payment method, since I had left my wallet at home. He went out of his way to ensure me that there w Michael Giordano provided me with an alternative payment method, since I had left my wallet at home. He went out of his way to ensure me that there would not be any problem. Also, Gina Marafioti was helpful, and advised me of the opportunity to sell back my Yaris. I appreciate them and all the others that helped me during my visit. Thank you, Sylvia Dampf More
by SYLVIAD6
Employees Worked With
Gina Marafioti, Mike Giordano
June 03, 2019
Cashiers Texting on Cell Phone - Bad for business Kathleen, I believe was my service agent and she was great. However when I went to check out after a $400 bill the young women working at the counter Kathleen, I believe was my service agent and she was great. However when I went to check out after a $400 bill the young women working at the counter was more worried about texting on her cell phones then attending to my business. I had to interrupt the first women as I stood in front of her for at least a few minutes to get her attention.. When I asked the second young women that tendered my bill where my vehicle was, she said "well its over there to the left or right and then continued to text on her phone.. Well it wasn't over there the left or right it was in a parking lot across the street. Step up the customer service game. As a business person myself, it's just ridiculous that staff are allowed to use their personal phones to that degree instead of dealing with customers. It's insulting and rude. More
by Robin Z
Employees Worked With
Kathleen Crosbie
June 03, 2019
Friendly staff and quick service Alicia was able to fit my service in on a very busy day. I was expecting and prepared for a long wait given how last minute it was. Nonetheless, the s Alicia was able to fit my service in on a very busy day. I was expecting and prepared for a long wait given how last minute it was. Nonetheless, the service was completed much quicker than I expected. Alicia was vary friendly and professional. More
by JOHN.CLARK2
Employees Worked With
Alicia Verven
June 03, 2019
Disappointing I came in for a simple annual NYS inspection, from which I had an appointment. I got there and they could not find me in their computer system. I eve I came in for a simple annual NYS inspection, from which I had an appointment. I got there and they could not find me in their computer system. I even showed them the confirmation text I received from DCH Toyota. They then estimated an hour for the inspection to be completed. Over 90 minutes later, I went to see why it was taking so long. The inspection was completed nearly 2 hours after my appointment time. Very disappointing. More
by BH
Employees Worked With
unknown
June 03, 2019
Warning Lights I had the situation looked at another dealership, was not comfortable and brought it to DCH Wappingers Falls and was very satisfied. I felt as though I had the situation looked at another dealership, was not comfortable and brought it to DCH Wappingers Falls and was very satisfied. I felt as though I could trust them! More
by laurie.burns
Employees Worked With
Allison Croshier
May 31, 2019
Great service I just switched here to DCH in Wappingers because the service reps at a different, not-so-prestigious, Toyota service center across the river in the H I just switched here to DCH in Wappingers because the service reps at a different, not-so-prestigious, Toyota service center across the river in the Hudson Valley were rude, unprofessional and completely disorganized. By sharp contrast, this was a surprisinlgy pleasant experience at DCH, with the service representative, Michael, being friendly and very efficient. I intend to use DCH from now on. What a relief to know that DCH staff knows how to treat customers and actually knows how to verify and provide the servicing that the car is supposed to get. Thanks very much to Michael! More
by Anna73
Employees Worked With
Michael Cimorelli
May 31, 2019
Advisor Unfriendly I've been in customer service/consulting for many years. Advisor that helped me didn't say anything more than, "Sign Here"(2x), how many miles, car o I've been in customer service/consulting for many years. Advisor that helped me didn't say anything more than, "Sign Here"(2x), how many miles, car out front on left. Didn't say anything about what was done to my car, no smile have a nice day, no small talk, no questions about if I had any concerns. Just because you renovate the dealership doesn't change peoples attitude. NOTHING has changed since 2004. Ive had more negative experiences here then any other dealership. I'm not going to make this mistake again. Going back to Lexus atleast i'm treated better there. More
by vchinkan
Employees Worked With
Michael Cimorelli
