DCH Wappingers Falls Toyota - Service Center

Everything was fine-- I just wish service included a complementary rapid charge. Oh-- and having the TV on nonstop (and loud) in the waiting area was really annoying. Nobody was actually watching it! complementary rapid charge. Oh-- and having the TV on nonstop (and loud) in the waiting area was really annoying. Nobody was actually watching it! More

Helped me get through service fast to meet an appt. Much appreciated. Very surprised that tires needed to be replaced as I have only driven 10,000 miles. Something wrong there, but I didn't argue. Car nee appreciated. Very surprised that tires needed to be replaced as I have only driven 10,000 miles. Something wrong there, but I didn't argue. Car needed inspection and I was in big hurry. More

Sales rep Jason was on point and kept his word. Had an issue with the finance side, paperwork was delayed to bank causing all sorts of a mess. issue with the finance side, paperwork was delayed to bank causing all sorts of a mess. More

A $217 labor charge to change a battery in under 30 minutes is a total rip-off, not to mention that the Toyota only 12 volt battery for my Prius is half the size of the one in my other daily driver and minutes is a total rip-off, not to mention that the Toyota only 12 volt battery for my Prius is half the size of the one in my other daily driver and costs 3 times as much. More

very friendly service and was able to answer all my questions and was able to get my car in the same day as I walked in questions and was able to get my car in the same day as I walked in More

Something wrong with service department. They will pull out cabin air filter and say needs replacement (90% will show that) and will add the labor charge to put the new one in but if you refuse, they will out cabin air filter and say needs replacement (90% will show that) and will add the labor charge to put the new one in but if you refuse, they will just put the old filter back (same labor but no charge). It does not make sense to charge for labor if there is no ADDITIONAL labor involved. Friendly and helpful staff is the basis of better business. More

I was there yesterday and had my oil changed the lady trained a newbie from the service dept was rude and terrible public relation sucks and not helpful she's not there for her customers she doesn’t eve trained a newbie from the service dept was rude and terrible public relation sucks and not helpful she's not there for her customers she doesn’t even know what she’s doing . I’m surprised you had her trained someone 🤦‍♂️ I just don’t know her name . More

When I visit the dealership, the staff is friendly and the dealership is clean. The service department advisor is usually knowledgeable about my problem or service visit. the dealership is clean. The service department advisor is usually knowledgeable about my problem or service visit. More

Jason was very professional and friendly he answered all our questions in details. Thanks for your great customer service! I would definitely recommend friends and family. our questions in details. Thanks for your great customer service! I would definitely recommend friends and family. More

Keith was very helpful and did a great job it was a nice change to not have the service person upsell me I very much appreciate this change to not have the service person upsell me I very much appreciate this More