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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 21, 2020

Great Job! We brought our RAV4 in for the complimentary maintenance. It was such a quick and easy process. Thank you so much DCH Toyota! More

by ZHZ202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
Dec 21, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 21, 2020

Evin is very knowledgeable and was a great help. I would recommend the service department to others looking for a safe trustworthy service center Love my Toyota More

by bsherman0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Dec 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Evin! It's a pleasure to know he could assist you and gain your trust!

December 17, 2020

they were very helpful and it was an easy phone call to get my appointment scheduled with them. they were polite and very informative about the service I needed. More

by camden75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 17, 2020

Service was efficient. Waiting area was comfortable. Other customers were friendly. Although I could not find my car when it was done, staff member went and got my car for me. More

by lomala145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Dec 21, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We're so pleased to hear you had a great experience at our dealership and we look forward to seeing you again in the future!

December 16, 2020

I was just in a for some recall work. What I want in this type of situation is ease. And by ease, I mean simple drop off, quick and simple pick up. And no sales pitches for other work I "may" want don More

by raypawood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Dec 17, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy to hear you had a great experience at our dealership and we look forward to working with you again in the future!

December 15, 2020

It was very easy to get an appointment. I had a 25000 mile service which was performed efficiently and quickly. The personal were polite and efficient. This is our 4th lease with DCH Wappingers Falls To More

by lahin423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
Dec 17, 2020 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership over the years!

December 14, 2020

Nate was professional, knowledgeable and a pleasure to work with. He had trucks ready to look at when I arrived. Attention to detail like this is why I would come back to DCH. More

by Bookemdanno
Recommend Dealer
Yes
Employees Worked With
Nate Pickett
Dec 15, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Nate!

December 14, 2020

Service personnel were very responsive to my concerns and worked with my insurance adjuster to make sure the cost estimate and repairs were completed as promised. Time for the repairs were accurate and f More

by dwaynejm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
Dec 15, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're so happy our service department was able to provide you with such great service!

December 14, 2020

Great service and clear that cleanliness and safety is of extra importance these days! Only drawback was it took a bit longer than it should have. More

by JF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Dec 15, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 12, 2020

Service performed was satisfactory. Service visit was for covered service. Additional work was needed Labor rates were totally unreasonable, \. Battery replacement labor cost we excessive. Won't return. More

by amarallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us was less than satisfactory. On behalf of the dealership, we do apologize and would like the opportunity to speak with you. Please call us at your earliest convenience at (845) 288-0892.

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