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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,406 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,406 Reviews of DCH Wappingers Falls Toyota - Service Center
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February 22, 2021
DCH Wappingers offers the best service I have had in decades of owning cars. They are knowledgeable and very professional. Keith Ha Lstead is exceptional. decades of owning cars. They are knowledgeable and very professional. Keith Ha Lstead is exceptional. More
by ksteub
Verified CustomerEmployees Worked With
Keith Ha Lstead
February 19, 2021
Brought my vehicle in for an oil change and inspection. They failed my inspection and said I had a leak in my power steering rack with an estimated repair of $2500. I brought my vehicle to a different shop They failed my inspection and said I had a leak in my power steering rack with an estimated repair of $2500. I brought my vehicle to a different shop and they found no leak in my power steering rack or anywhere else. This is not the first time something like this has happened to me at this dealership, specifically with Mike Giordano from the service department. I for one am done with them, tired of being ripped off. More
by GEF49
Employees Worked With
Mike Giordano
February 19, 2021
Always a great experience taking my Toyota to Wappingers! Great and fast service. Completely satisfied! Pleasent! The price was right and as a matter of fact free! Great and fast service. Completely satisfied! Pleasent! The price was right and as a matter of fact free! More
by jimp6
Employees Worked With
Evin Calderon
February 18, 2021
My recent visit was for routine maintenance. I met with Keith Halstead who with his engaging personality, patience and knowledge, exhibited a positive representation of the quality experience Toyota strive Keith Halstead who with his engaging personality, patience and knowledge, exhibited a positive representation of the quality experience Toyota strives to deliver to their customers. As usual, it was such an easy process. Keith explained to me in an understandable manner, which means so much to me. I hope he receives the recognition that he rightfully deserves. More
by Eileen
Employees Worked With
Keith Halstead
February 17, 2021
I felt humiliated and degraded by the service man who took care of me because he said my car was old and was shocked that my tires were not dry rotted also leaving he is loud stating l was getting free s took care of me because he said my car was old and was shocked that my tires were not dry rotted also leaving he is loud stating l was getting free service when I paid in advance over $260 for this so called free service plus being broken down @ purchase $2000 for the 5 year extended warranty that is really only 2 years. I wouldn’t be surprised to find out later that nothing was even touched on my car!!!!!! If there is any type of training that you can send your employees on how to treat customers, he is without a doubt the best one to send for it. I hope I am not treated this way next time I am in there. I am dreading already my next 2 oil changes I paid in advance for that will not walk out with my dignity. I am fuming over this and letting people know More
by JMINERVINI56
Employees Worked With
? I don’t know his name?
February 16, 2021
Evin in service was extremely attentive and addressed all of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on my vehicle to me. More
by T SUTTER
Employees Worked With
Other Employees :
Pinkal Patel, Naeem Randall, Evin Calderon, Mike Giordano
February 15, 2021
fast efficient ready before estimated time. everyone friendly, waiting area quiet and comfortable but this survey a pain in the butt. I only came for service and inspection. I have no idea who helped friendly, waiting area quiet and comfortable but this survey a pain in the butt. I only came for service and inspection. I have no idea who helped me More
by adjuster9
Employees Worked With
Evin Calderon
February 15, 2021
Coming into DCH Wappingers Falls Toyota I felt very welcomed. I didn’t feel pressured into any decision making. The staff was very helpful and friendly. I would most definitely recommend to friends and welcomed. I didn’t feel pressured into any decision making. The staff was very helpful and friendly. I would most definitely recommend to friends and family. More
by LNT715
February 13, 2021
As soon as I walked in the door, I was greeted for my appointment. Service went smooth as expected. Thanks to the DCH staff for always being so friendly ... appointment. Service went smooth as expected. Thanks to the DCH staff for always being so friendly ... More
by TJM
Employees Worked With
Jason Gasiunas
February 11, 2021
I am giving a 2 star review because I had planned to go in for a one hour apointment for $125. I wound up spending many hours and $2000 and did not get my car back until the following day. To be fair - som in for a one hour apointment for $125. I wound up spending many hours and $2000 and did not get my car back until the following day. To be fair - some of the situation was circumstantial - there was snow that day. My major gripe is that there wasn't clarity from the beginning about how long it would take.. Things just kept changing and getting pushed back over and over. More
by mschlmn
Employees Worked With
Tiffany.
