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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.5
2,731 Reviews

2,731 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 29, 2018

Fast service Very efficient service, customer lounge very clean with coffee and bagels, very clean bathroom. Table and chairs for catching up on work away from a s More

by andrewtoms3
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2018

Professional and competent I was able to get an appointment in a reasonable amount of time. The staff was courteous and helpful. When an additional repair issue came up, they we More

by JEANSTRN1
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jan 29, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review of your experience with our staff! I will be pleased to pass along the kind words.

January 27, 2018

25,000 mile service RAV4 needed recommended service. Originally had a later appointment. They took me in a few hours early so I could get to a doctors appointment. Also, More

by theppilot22
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 29, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review of our service department! I am so pleased to hear of your positive experience and will be sure to pass along the kind words to our staff.

January 26, 2018

Car made strange noise I brought my car in on a Saturday afternoon late, Evin arranged for someone to look at lit and get a hold of tech support. He kept me in they loop the More

by DANIELSARNOLD99
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jan 29, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the awesome review of your experience with Evin and our service department! I am so pleased to hear our team was able to resolve your issue.

January 25, 2018

Routine service-oil change, check routine safety stuff, etc This dealer has always been really great at servicing my older Rav4. They have always taken good care on the maintenance, leaving the car clean and More

by PBASKIN
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
I am sorry, I forgot the person who worked with me.
Jan 26, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for taking the time to provide us with such a great review! I am so pleased to hear that you had an excellent experience with our dealership. I hope we can take care of you again soon!

January 25, 2018

excellent service and care Josephine was extremely helpful and informative with my service needs. She helped me decide what repairs to handle then as well as what to expect at m More

by jmforlow
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josephine Nikolla
Jan 26, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review! It's great to hear you had such a positive experience with our employees. Your compliments will be passed along to Josephine. Hope to see you soon!

January 24, 2018

Trust? Yes. Long wait? Yes It took 2 hours for a frame recall inspection and oil change. But it resulted in need for a new frame (their cost when frame arrives), and a mere $33 More

by zoot
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unkown
Jan 25, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the positive review! I would like to apologize for any inconvenience you experienced due to the wait time. We hope to see you soon!

January 24, 2018

Best dealership in Dutchess County ! I trust them to do the right thing, sell decent used vehicles and only service what is needed.have purchased many suv's over more than 20 years . I tr More

by STARMOM
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike zimmerman, dave church, Frank Pizzurro
Jan 25, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review! We are so glad you have trusted our dealership to provide you with excellent service for so long and look forward to assisting you in the future.

January 24, 2018

Great as usual! I have been taking my car here for 11 years, and always get good service. This visit my service adviser was Mike Giorano, who was very pleasant and h More

by ravfan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 25, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for taking the time to provide our dealership with such a great review! We are so glad we have been able to take care of you for 11 years and look forward to seeing you in the future.

January 24, 2018

Service department I worked with Michael. He was very courteous and helpful. He is an access to the DCH WAPPINGER corporation. Be sure he knows he really went above and More

by POPCRACKLESNAP56
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 24, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the awesome review of your experience! I will be sure to pass along the kind words to Michael!

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