DCH Wappingers Falls Toyota - Service Center

Prompt and curteous service Service was completed quickly and all work was documented on invoice, even suggested items I declined to have done at this time. Allison was pleasant Service was completed quickly and all work was documented on invoice, even suggested items I declined to have done at this time. Allison was pleasant and explained everything expertly. More

Excellent It is always a pleasure to deal with service advisor Allison Crosier she is curtious and attentive to all my needs .She goes above and beyond to mak It is always a pleasure to deal with service advisor Allison Crosier she is curtious and attentive to all my needs .She goes above and beyond to make sure you are satisfied with the service provided by Toyota .This is the 2nd Tundra i bought there because of the great service More

Excellent service and follow thru Met with Evan in service department who assisted me in getting my tacoma fixed. We meet with service tech who quickly diagnosed problem. Evan went ab Met with Evan in service department who assisted me in getting my tacoma fixed. We meet with service tech who quickly diagnosed problem. Evan went above and beyond to keep me informed . It was a pleasure to have such great service. My wife and i have bought toyotas for years due to the great cars and service Thank you Mark Phillips More

Service is excellent! I met with service and technician and will have to follow up but they are just very very good! Gio was great and the Master Tech & I took a ride so I I met with service and technician and will have to follow up but they are just very very good! Gio was great and the Master Tech & I took a ride so I could describe the issue. We both decided the best way to follow up and everything was documented and they were super nice and helpful.! More

Thanks Than you for repairing the squeal caused by a worn belt , oil leak, oil change and car inspection while I wait in the waiting rom. Than you for repairing the squeal caused by a worn belt , oil leak, oil change and car inspection while I wait in the waiting rom. More

Gina Marafioti has great customer service skills While waiting for my 2006 Prius to be repaired Gina Marafioti stepped in the waiting room and talked about buying all cars and recommending new cards While waiting for my 2006 Prius to be repaired Gina Marafioti stepped in the waiting room and talked about buying all cars and recommending new cards . Because of my interaction with Gina I decided to purchase a new Prius now instead of waiting. I met with Michael O’Hare to discuss getting a new Prius. More

Nice people, good service with one exception I bought a Prius Prime last year and within a month of my purchase, the driver's side mirror housing was loose. There was no outside damage at all, ye I bought a Prius Prime last year and within a month of my purchase, the driver's side mirror housing was loose. There was no outside damage at all, yet the mirror housing was obviously not secure. It wobbled while driving. Since I was not able to "prove" that my car had not had an accident or had not been hit by another car, DCH Wappingers Falls dealership refused to fix it. After spending over $20,000 on a new car, I thought that denial was a poor business decision. I can see if the housing was smashed or even scraped. But that was not the case. I have always recommended the Prius line to friends, but I think that era is over. Any car maker that tries to save money that way is suspect. Will Toyota make good on any other guarantees that came with the car? More

Amazing They were very helpful. Taking care of the Oil Change and Wheel Alignment. They would also keep me informed of how the Car is doing. They were very helpful. Taking care of the Oil Change and Wheel Alignment. They would also keep me informed of how the Car is doing. More

gave me another customer's personal and vehicle information Gave me another customer's personal and vehicle information and I expect that you gave mine to someone else too. I am following up to see if it was a Gave me another customer's personal and vehicle information and I expect that you gave mine to someone else too. I am following up to see if it was a simple swap of info. More

Regular servicing. Excellent Rep was very courteous and professional. She explained the details on my invoice. Service was fast. She asked if I had any questions or concerns. Gre Rep was very courteous and professional. She explained the details on my invoice. Service was fast. She asked if I had any questions or concerns. Great attention given. More