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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,408 Reviews of DCH Wappingers Falls Toyota - Service Center
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November 01, 2020
Excellent service from start to finish.The staff was Excellent service from start to finish. The staff was friendly and knowledgeable. The price was reasonable. Came in under the estimate. I have confi Excellent service from start to finish. The staff was friendly and knowledgeable. The price was reasonable. Came in under the estimate. I have confidence that this car is all set for a Hudson Valley winter. More
by asher725
Verified CustomerEmployees Worked With
October 31, 2020
great service department - they have simple online reservation process, clean facilities, friendly/efficient staff, right on time. i always bring my care care to dch wappingers toyota ! reservation process, clean facilities, friendly/efficient staff, right on time. i always bring my care care to dch wappingers toyota ! More
by georgepschmidt
Employees Worked With
Michael Cimorelli
October 29, 2020
Never a dull moment when you come to this dealership! Every single time that I come in for a simple service there has to be drama. Either they claim you are in dire need to repair something on your car a Every single time that I come in for a simple service there has to be drama. Either they claim you are in dire need to repair something on your car and you will get 3 different quotes depending on who you are dealing with over there. Yesterdays visit which should have been a simple labor charge when I already purchased the part 2 days prior turned into a xxxxshow! 1. I was accused of not paying for the part 2. part that was purchased could not be found 3. after me showing proof of purchase that part was ordered and PAID for I still did not get an apology for the accusations. In July, came in for an oil change and inspection sticker replacement that was a a whole different level of customer service. They took off my inspection sticker and claimed that my car did not pass inspection because the brakes were low and rotors needed replacing. And not to mention they were nice enough to show me pictures of supposed to be my car which clearly it wasn't even my car. They tried to scam me this crap and wanted to charge for a service which I knew was not needed. I then took my car not to far from there for inspection and guess what?? IT PASSED WITH FLYING COLORS!!! What ticked me off is that I told them from the start that I needed to get on the road for travel because it was a holiday weekend and they didn't even care that I needed to get out of there ASAP. 1 hour of service turned into over 2 hrs for no reason and made me go to a different facility to accomplish what should have been done there to begin with. I called the service dept as soon as I got the inspection completed and questioned why they couldn't get this done there and spoke to their so called manager Ben. He tried to xx me in every way he could until I couldn't take it anymore and cursed him out that he was a lier and that he should be fired for pushing customers away. I've been with Toyota for over 25 years and now this is how they treat customers like crap! These people are xxxxx! They will scam you anyway they can. The sad part is that they pull this garbage on seniors and on women that put their trust in this place More
by VJANKOVIC1
October 28, 2020
The waiting area was clean and spread out. They seem very organized getting people in and out in a timely manner and safely during these crazy times. Friendly staff and knowledgeable. organized getting people in and out in a timely manner and safely during these crazy times. Friendly staff and knowledgeable. More
by tokarili4
Employees Worked With
October 27, 2020
Very good customer service! Knowledgeable, courteous and efficient. My entire experience was great!! I've been a regular at DCH since my first Rav 4 in 2005 and that was 5 cars ago! efficient. My entire experience was great!! I've been a regular at DCH since my first Rav 4 in 2005 and that was 5 cars ago! More
by woolleylady
Employees Worked With
Keith Halstead
October 27, 2020
The staff needs to pay a little bit more attention, especially when customers are waiting. During one trip this year my car was done and after about two hours I went to check the status, and I was especially when customers are waiting. During one trip this year my car was done and after about two hours I went to check the status, and I was told that the car was done an hour ago but he could not “find” me in the dealership! This also applies when customers are checking-in. More
by AZIZ1
Employees Worked With
I did not note the name.
October 26, 2020
Mike Newsham is the man!! One of the most straight forward and easiest purchases I’ve ever had. Quick, easy, and a pleasure. If you need a salesman, Mike is the guy you want. Everyone at the dealershi forward and easiest purchases I’ve ever had. Quick, easy, and a pleasure. If you need a salesman, Mike is the guy you want. Everyone at the dealership was kind and knowledgeable as well. Naeem in finance was amazing and provided all the numbers to make the best decision for finance options too. Ty DCH Toyota. Keep up the amazing work. :) another happy customer. More
by linz72685
October 26, 2020
Service was completed as promised, and finished by the time stated. Friendly staff made drop off and pick up easy. Offered phone and email reminders. time stated. Friendly staff made drop off and pick up easy. Offered phone and email reminders. More
by robantenucci
Employees Worked With
Jason Hayes
October 22, 2020
Best service! DCH Toyota has the most professional staff. I wouldn’t take my highlander or Corolla to any other service station. This is the primary reason why I purchase my vehicles from DCH Toyota. I wouldn’t take my highlander or Corolla to any other service station. This is the primary reason why I purchase my vehicles from DCH Toyota. More
by francessurak
Employees Worked With
Evin Calderon
