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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 26, 2020

Ridiculously overpriced. Changed parts with after market parts but charged dealer part price. Also labor charges at dealerships are always over inflated $130 p/h More

by flamer69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Eric Lahl, Mike Giordano
Aug 27, 2020 -

DCH Wappingers Falls Toyota responded

Hello, I’m very sorry to hear about this. Please contact me so I may learn more about what happened. Thank you, Ben Carlson Fixed operations Manager 845-296-4261

August 25, 2020

Had my driver side, side view mirror replaced.It took awhile to receive the mirror, but Andrew from the parts department was very helpful in following up with the paint department. I thank him for tha More

by stillmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Parts Department.
Aug 26, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your experience! We're happy to hear you had a pleasant experience with Andrew!

August 24, 2020

Was a little disappointed went in for a 5,000 mile service check in was smooth but waited a long time for a simple service my car was finished and sitting outside for awhile went up to the woman at th More

by paulcap914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano, Alicia Verven
Aug 26, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for leaving us your feedback. It gives us the opportunity to inspect what we expect. It certainly sounds like we could have handled your service visit better. Please contact me directly if you have any further questions. Thank you, Ben Carlson Fixed Operations Manager 845-296-4261

August 24, 2020

The appointment was on a Sunday which was very convenient for me. They also were quick and courteous. Even when I was waiting to be checked in two people acknowledged me, More

by pjohnsto2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 25, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 23, 2020

Always ready to serve, friendly and knowledgeable reps. Rep knew the history on my vehicle, so needed only NYS Inspection. We shall continue to have all of our vehicle service done at DCH Toyota! More

by JEBLISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Aug 24, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy to hear that our team provided you with amazing service and we look forward to working with you again in the future!

August 22, 2020

Thank you for taking excellent care of my car 😊. I never have to worry or in doubt my car has been taking care of by a professional! More

by alwaysbshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Aug 24, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback regarding your recent experience with us!

August 20, 2020

The service and the people who work at your dealership go above and beyond to make sure your experience at your dealership is superb, thank you, More

by rs4everyng
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alicia Verven
Aug 24, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review regarding your recent experience with us!

August 19, 2020

Great service, in and out quick. I’ve been going for years and also bought cars here. I like the fact of being able to drive in and leave it. More

by KRAIGSTER59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Aug 19, 2020 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership!

August 19, 2020

I was in and out in no time and to my pleasant surprise I was not charged for my Avalon state inspection. Not to mention they are very courteous and professional More

by FrankieD50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Aug 19, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review, Frankie! We're happy to hear you had such a pleasant experience at our dealership!

August 18, 2020

I bought a Sienna here and now decided to have my Honda inspected here. It's always easy to schedule an appt, and the service is on time and accurate. More

by bbfair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina
Aug 19, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! We're so happy to hear that our team was able to provide you with exceptional service!

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