DCH Wappingers Falls Toyota - Service Center

Everyone was courteous and accommodating and did their best to help me during this trying time. I can’t say enough good things about Michael O’Hare. One of the nicest sales person I have ever worked with. best to help me during this trying time. I can’t say enough good things about Michael O’Hare. One of the nicest sales person I have ever worked with. I have dealt with him for three leases and will probably do a fourth. More

Great service and no shortage of staff. The fast and professional service was great. Overall, it was a pleasant experience. I was in and out by hour forty min. professional service was great. Overall, it was a pleasant experience. I was in and out by hour forty min. More

Great people. Excellent experience. Everything done on time what they give. It is worthy to go there for all kind of service related to car. time what they give. It is worthy to go there for all kind of service related to car. More

Competant and courteous. However staff should give customers a more accurate of the time a repair will take. Not a good idea to tell a customer 5 minutes and take 50. Better to say 60 minutes and be customers a more accurate of the time a repair will take. Not a good idea to tell a customer 5 minutes and take 50. Better to say 60 minutes and be early. It would be helpful to have more hand sanitizer and more overall emphasis on sanitation. More

The lady I dealt with had bad attitude, tried to charge me, and lied to me, app showed my car done n ready for over 30 mins - but they never called - so I did- person who answered the phone said yes car do me, and lied to me, app showed my car done n ready for over 30 mins - but they never called - so I did- person who answered the phone said yes car done, and papers on her desk but she away from desk right now — then transferred me to her- she tried to play it off like let me check if it’s done n tried to pretend it just finished.. etc More

Fast and professional service. Each service representative I encountered was extremely pleased to assist me. I was in and out for my 15,000 mile service in 35 minutes. representative I encountered was extremely pleased to assist me. I was in and out for my 15,000 mile service in 35 minutes. More

I had an appointment for my 10,000 mile service which was free with Toyota Care. Overall, it was a pleasant experience. Fast, and professional service. free with Toyota Care. Overall, it was a pleasant experience. Fast, and professional service. More

Service department were failing to have urgent recall parts ready for repairing my 2019 Avalon on appointment date. It is no big deal, I can rescheduled and have somebody pick up and drop me off .Howeve parts ready for repairing my 2019 Avalon on appointment date. It is no big deal, I can rescheduled and have somebody pick up and drop me off .However, it is the principle for dealer to pay attention to this problem. I referred my son, father in-law and a Doctor bought a Toyota Tundra, a rave 4 and a Runner at your dealer. They also had bad experiences such as no oil add to engine and heavy oil leak inside garage after oil change. Please review your online schedule service needs and order parts before appointment. Furthermore, please review your internal communications and safety inspection procedures. More

I called twice at 11:15 am and then 11:25 am ish and it went to voice mail. I had a question about my upcoming appt at 12:30. I felt this was odd and very surprised that a DCH would allow this to happen. went to voice mail. I had a question about my upcoming appt at 12:30. I felt this was odd and very surprised that a DCH would allow this to happen. More

Very accommodating and went above and beyond to keep our family in a van! Kathleen was clear with communication and very easy to work with during the entire time! family in a van! Kathleen was clear with communication and very easy to work with during the entire time! More