DCH Wappingers Falls Toyota - Service Center

Everyone was very helpful and informative. Answered emails and phone messages promptly. I would definitely recommend this dealership to friends and family for all their fact buying needs. emails and phone messages promptly. I would definitely recommend this dealership to friends and family for all their fact buying needs. More

very disappointed with the customer service he was so rude when I asked him about the service very disappointed so rude I don’t think I will back again rude when I asked him about the service very disappointed so rude I don’t think I will back again More

It was just what i requested -- showed up for an hour's service and a Prius Prime was waiting for me to test drive. Michael handed me the keys and i went for a 3-4 mile spin. Shortly after returning from service and a Prius Prime was waiting for me to test drive. Michael handed me the keys and i went for a 3-4 mile spin. Shortly after returning from the test drive service gave me the keys and i was on my way -- 45 minutes later after a free oil change and tire rotation. Love DCH -- on at least my 3rd Highlander from you. Was more impressed with the Prius Prime than i was expecting to be. But really want an all electric for the second car. Still love my Highlander Hybrid which will need an upgrade as soon as any great purchase deals come out. More

Diagnosed the problem, was covered under warranty and done within 24 hrs. Great job communicating with me about the problem and service. I was pleased overall done within 24 hrs. Great job communicating with me about the problem and service. I was pleased overall More

A wonderful dealership!! Dave Kolozy was wonderful. He helped us greatly with our leasing of what we jokingly call the ‘Covid Camry’- as we leased it during the Pandemic. We relocated here not too long ag helped us greatly with our leasing of what we jokingly call the ‘Covid Camry’- as we leased it during the Pandemic. We relocated here not too long ago and DCH is our new go- to Toyota place. Kudos Our recent 2 service visits- we are a 2 Toyota family, were great. More

This is the third time I’ve had my car in for a routine maintenance ,every time has been excellent experience..The car is done on or ahead of schedule, and I am always able to get the car in within a few maintenance ,every time has been excellent experience..The car is done on or ahead of schedule, and I am always able to get the car in within a few days of calling for an appt , They have a very nice service department and the shop is really clean and well-kept.I highly recommend them. More

Very good service called when the car was ready very nice on the phone and also help with getting the car serviced with out a problem on the phone and also help with getting the car serviced with out a problem More

Juan Padilla is a dedicated sales consultant and was great. when there was a problem, he made sure it was fixed. The Rav4 is a great car great. when there was a problem, he made sure it was fixed. The Rav4 is a great car More

Had a free tire rotation coming an you charged me an argued with me when I was right then gave me free car wash why then called me an said I was right so how would you feel argued with me when I was right then gave me free car wash why then called me an said I was right so how would you feel More

Went in looking at a pre owned pickup. Spent all day doing the paperwork and it wasn’t til last second they told us the title wasn’t in yet so we couldn’t take the vehicle home. One of the managers told doing the paperwork and it wasn’t til last second they told us the title wasn’t in yet so we couldn’t take the vehicle home. One of the managers told us it won’t be longer than a week til the title gets in. It wasn’t til 2 weeks after they received the title meanwhile I sold my vehicle and was borrowing one for work. They also kept pushing for Toyota financial for our loan. We received a loan from our bank with a low interest. The financial manager Kevin kept insisting to go with Toyota financial. After we had the official bank check in our hands, Kevin kept calling our bank asking how did we receive our loan and getting very personal with the bank. The bank called me asking me why is he asking these very personal questions. Very pushy and unprofessional. Our entire experience was nothing but a headache. More