DCH Wappingers Falls Toyota - Service Center

2015 Highlander 85,000 Service Dena listened to my areas of interest beyond the normal service including tire inflation and navigation clock setting, and ensured everything was look Dena listened to my areas of interest beyond the normal service including tire inflation and navigation clock setting, and ensured everything was looked at and corrected. More

It takes just one bad apple A few days after my 10,000 mile checkup, I decided to check my oil level, because I wasn't getting the miles/gallon that I had been getting up to that A few days after my 10,000 mile checkup, I decided to check my oil level, because I wasn't getting the miles/gallon that I had been getting up to that point. But try as I might, I couldn't get the dipstick out. So I took it over to Wappingers Toyota, and the Service Attendant worked on the dipstick a long time before he was able to summon up enough leverage to withdraw the dipstick. The dipstick registered about 1/2 way between the two lines, I don't know why it didn't register "full". Evidently the fellow who changed the oil had pushed the stick in too far. The misplaced muscle category is in the same line as mechanics that fasten lug bolts on tires probably way past the point of safety and to the point where some motorist, with the need to change a tire with the wrench supplied, hasn't the strength to loosen the bolts. Or the mechanics who tighten oil filters so much that they cause a rupture in the gasket and oil leakage sometime down the pike. And if strength is his virtue, I question whether such a person could have somehow accidentally caused the decrease in mileage. For the last 3 fillups prior to the 10,000 mile checkup, the car had been registering a little over 59 miles/gallon. I understand it is not supposed to be that good, so I did the usual bit over at least two of those times by checking miles driven over gallons consumed over those miles. It was fairly consistent with the dashboard reading. Then I thought that maybe the cars odometer reading was wrong, so I checked it with the tenth mile markers on the taconic parkway. It turned out that the measured mile occurred a tenth on a mile sooner than the cars mile, which meant to me that the cars miles/gallon were actually LOWER than reality. Since the 10,000 mile checkup and oil change, the car had been showing miles/gallon of about 51-52: not bad, but it doesn't explain the difference. Tom Jacobs More

Rear door adjustment required. the service was handled in a excellent manner from arrival to departure. I have dealt with Evin on prior service events and he is always great to deal the service was handled in a excellent manner from arrival to departure. I have dealt with Evin on prior service events and he is always great to deal with. More

Very good The staff is always helpful and never try to sell you something or provide a repair you don't need. I trust that what they tell me is the truth. The staff is always helpful and never try to sell you something or provide a repair you don't need. I trust that what they tell me is the truth. More

0 fixes for 4 attempts I think these people are good at fixing mechanical problems but not electronics. My radio has not been operating properly. Most recently, a Simon & G I think these people are good at fixing mechanical problems but not electronics. My radio has not been operating properly. Most recently, a Simon & Garfunkel CD has been playing every time the car is on. We can not turn it off and can not turn the volume down. (I've noticed most of Simon's songs, if not all, are about him. I now call his work "I, me, my" songs). This had been the situation for about a year. Before this, the radio did not work. Over the last years, Toyota said it was due to mice in the car eating the wire insulation but could not find where. We decided to have the audio system replaced. At our year end regular maintenance, we did. The radio still would not work but now it was a completely different problem ... the radio would arbitrarily go off and on. They said it was a bad radio replacement and had us come back. The next audio system had the same off/on problem. Now they say it is because it is connected to the same fuse as the emergency lights. So after spending over $500 we still have a bad audio system and they have given up. At least I am free from the sound of "I, me, my. My take away is that they may be good at car mechanics but don't know much about car electronics. Be careful. The service people are nice and efficient. As far as my normal car maintenance, this is the second time in the last three years, that I had to immediately return the car due to noises and vibrations on driving from the service area. In both cases, they set up a new appointment upon which these were fixed. More

Exceptional I bought my problem to Evin, Evin listen to my problem and executed complete satisfaction with a great solution to my problem very commendable I was v I bought my problem to Evin, Evin listen to my problem and executed complete satisfaction with a great solution to my problem very commendable I was very pleased More

great service and good trade in I brought my tundra for service and was offered good trade in price. After working with sales team and finance we got the new truck deal done. My pay I brought my tundra for service and was offered good trade in price. After working with sales team and finance we got the new truck deal done. My payment went down 100.00 per month and no money down More

Timely service My service was completed right around the estimated time which was given to me when I came in for my service. The wait was pleasant given there was fr My service was completed right around the estimated time which was given to me when I came in for my service. The wait was pleasant given there was free coffee and bagels!!! More

Service In the year 2007 I choose DCH to buy my first Toyota from the proximity perspective. Going forward, I have been trusting them with follow-up service a In the year 2007 I choose DCH to buy my first Toyota from the proximity perspective. Going forward, I have been trusting them with follow-up service as well. Until the first few years I was satisfied with my dealings with them but for the past few years I have been getting personalized service from Evin Calderon who understands my cars, my needs and ensures that he sticks to whatever commitment he makes and stands by it. I look forward to dealing with him every time I go back. I would recommend DCH anytime. More

Promised for noon, delivered at noon. Promises kept This is all I have to say. I don’t know the name of the service writer I used, if it’s important to you, you look it up. I had an excellent experience This is all I have to say. I don’t know the name of the service writer I used, if it’s important to you, you look it up. I had an excellent experience, don’t push it with crazy surveys. Thank you More