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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,813 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,813 Reviews of DCH Wappingers Falls Toyota - Service Center
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November 25, 2018
More than I expected I was Recognized promptly and was treated with courtesy and respect. Everything was explained, and the service I had requested was completed on time a I was Recognized promptly and was treated with courtesy and respect. Everything was explained, and the service I had requested was completed on time and to my satisfaction. Waiting room was spacious and comfortable. More
by Lizribo
Verified CustomerEmployees Worked With
Alicia Verven
Helpful November 25, 2018
oil filter Went in for my regular oil filter tire rotation and yet again the service was outstanding. Everything was done in about 45 min and was very well expl Went in for my regular oil filter tire rotation and yet again the service was outstanding. Everything was done in about 45 min and was very well explained to me. More
by GARYPARISE57
Employees Worked With
Alicia Verven
November 22, 2018
They wouldn't provide a loaner car when mine brokedown. Bought a used Honda from dutchess Toyota. It broke after 2months and 17 days. Service department did Not want to provide a loaner; even after Friendl Bought a used Honda from dutchess Toyota. It broke after 2months and 17 days. Service department did Not want to provide a loaner; even after Friendly Honda said it was dangerous to continue driving. They gave me the first avaliable service date of Dec 13. Toyota did put a call into morehead Honda and left them a message on my behalf but I had call Morehead on my own to make a date & time they could fix the car. This back & forth had been going on 5 days without an offer of loaner car. I was told they didn't have one. Finally called the sales person I bought the car from to see if she could help. Then I called morehead Honda to see if they had a sooner appt than Poughkeepsie could give me. When the sales rep called me back, she accused me of lying about obtaining my own appt and insisted the service girl I initially spoke to, got that sooner appt for me. Not only will It be 4 days since the car broke w/o transportation but the service rep lies and than the sales rep I bought the car from accused me of lying. Tomorrow it will be 5 days without a car and still no resolution in getting any transportation. I've only had this car approx 2 1/2 months. I've been treated terribly accused of lying and the car won't be able to be seen for 6 more days. Im highly offended that the sales center would take an employee lies over the customer word. I was question, doubted, accused and still without a car for 10 days until there would be an avaliable appt for it to be fixed. I've only made the first 2 payments. Thank God I bought an extended warrenty. I will never buy from Dutchess Toyota again. They don't know how to treat their customers once they've made a sale. The service dept assistant manager will say anything to make herself look innocent. She's manipulative so she can back up her lies. She certainly doesn't care whether people who buy used cars are accomidated should the car they bought breaks down. Then people you on tour own to figure out how to get back & forth to work. Basically you got to do it in your own dime even thought you've only had the car a short time. More
by Honda hybrid
November 22, 2018
DCH Toyota service rocks Great crew and nice customer experience. Great snacks and coffee. Clean. Would come any day. Quick and easy to schedule service anytime. Great. Great. Great crew and nice customer experience. Great snacks and coffee. Clean. Would come any day. Quick and easy to schedule service anytime. Great. Great. Love DCH. More
by Assani
Employees Worked With
Michael Cimorelli
November 21, 2018
Wonderful! I have found the service here to be exceptional. My advisor (Evan Calderon) was courteous and efficient. In addition I have been able to come in ti ha I have found the service here to be exceptional. My advisor (Evan Calderon) was courteous and efficient. In addition I have been able to come in ti have issues checked. The staff has been very accommodating. Overall wonderful service. More
by remicas
Employees Worked With
Evin Calderon, Kathleen Crosbie
November 21, 2018
2 hr oil change I went in for an “express “ oil change and tire rotation that took about two hours. My car sat outside for about a half hour before I was given the ke I went in for an “express “ oil change and tire rotation that took about two hours. My car sat outside for about a half hour before I was given the keys and bill. Not so express! More
by colbycl
Employees Worked With
Do not recall
November 21, 2018
It was great The time period was not overly long and the woman who helped me was very gracious. I have no complaints, and will continue to have the dealership han The time period was not overly long and the woman who helped me was very gracious. I have no complaints, and will continue to have the dealership handle my maintenance. More
by janethouston
Employees Worked With
Allison Croshier
November 20, 2018
service required it said I requested synthetic oil. I didn't. They installed it w/o my knowledge. Too expensive!!! Also my lease expires in two months. Your price it said I requested synthetic oil. I didn't. They installed it w/o my knowledge. Too expensive!!! Also my lease expires in two months. Your prices are way to high (purchase and new leases. More
by wspiazza
November 20, 2018
Service and tire repair As usual my experience was 5 star. Recommend DCH to all my friends thinking of buying a car. I will be back at the end of December to check out new sa As usual my experience was 5 star. Recommend DCH to all my friends thinking of buying a car. I will be back at the end of December to check out new sales. More
by lbuzzy
