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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 20, 2018

Excellent the people are all kind and professional, the service Fast and great, love the bagels, coffee and area to relax while waiting for vehicle, then they e More

by DUCI1957TOMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Steinke, Kathleen Crosbie
Nov 20, 2018 -

DCH Wappingers Falls Toyota responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

November 20, 2018

Service and tire repair As usual my experience was 5 star. Recommend DCH to all my friends thinking of buying a car. I will be back at the end of December to check out new sa More

by lbuzzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schaeffer, Alicia Verven
Nov 21, 2018 -

DCH Wappingers Falls Toyota responded

Your recommendation is the best compliment to our dealership. Thanks!

November 20, 2018

service required it said I requested synthetic oil. I didn't. They installed it w/o my knowledge. Too expensive!!! Also my lease expires in two months. Your price More

by wspiazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabrielle Scivolette
Nov 21, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the positive rating. We appreciate your feedback and we will take this into consideration in the future. We hope to see you again soon!

November 19, 2018

Excellent Service Advisor Mike Giordano is an excellent service advisor, very professional and efficient. King of multi-tasking! Also very courteous and knowledgeable about h More

by lagerfeld62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Nov 19, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review! We’re glad you enjoyed your experience with us. We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. It’s great to hear that you enjoyed your interactions with Mike. We’ll pass along the kind words you said about our staff. We hope to see you soon!

November 19, 2018

Very good service Very good service.Polite people who seem knowledgeable.Comfortable waiting area.I went in for an oil change but it wasn't due yet.They let me know ins More

by fiyre19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was also a female service rep who was good but I didn't catch her name , Michael Cimorelli
Nov 20, 2018 -

DCH Wappingers Falls Toyota responded

It is great to hear that you were pleased with our helpful service staff members as well as our amenities! We thank you for this amazing review.

November 19, 2018

Hit or miss. Sometimes things go smoothly, and other times you go in for an inspection that takes ~2.5 hours when nothing is wrong and two people whose inspection More

by Notfeelingsogreataboutit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Crosbie
November 19, 2018

Delivery of what I was promised DCH took my car in, did what I brought my car in to service, and they had me out in a timely manner. Everyone was friendly and professional, and the c More

by dacman121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 20, 2018 -

DCH Wappingers Falls Toyota responded

It is great to hear that you were pleased with the timeliness of service department as well as our helpful staff members! We thank you for this amazing review.

November 19, 2018

Great service!! I’ve purchased 3 previously owned vehicles at DCH and recommended my friends use them as well! 2 of my friends have bought vehicles! Everyone is great More

by julescz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name!
Nov 20, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty to DCH Wapingers Falls Toyota! Your recommendation is the best compliment to our dealership. Thanks, Jules!

November 18, 2018

Effective Service Department Tom Hackett was efficient and helpful as I decided what service I needed. In addition, he & crew figured out what the scraping/squeaking noise was co More

by PMARSH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 19, 2018 -

DCH Wappingers Falls Toyota responded

We are grateful for this wonderful review and your kind words about Tom and our service team! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

November 18, 2018

Honest service Excellent fast honest service with many amenities while waiting for my truck to be repaired. Service managers kept me informed at all times with the r More

by DREWMURDOCK82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall, Evin Calderon, Allison Croshier
Nov 19, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the five stars!

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