Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,372 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,372 Reviews of DCH Wappingers Falls Toyota - Service Center
Sort by
October 22, 2018
30K Mile Service Visit I scheduled the visit and my wife brought in the car. The staff is always friendly and professional. We had no issues with the work and plan to contin I scheduled the visit and my wife brought in the car. The staff is always friendly and professional. We had no issues with the work and plan to continue to use the dealer for service. More
by Ken M
Verified Customer
October 22, 2018
No surprises! I've always found the service at DCH Wappingers Falls Toyota to be very good. If I have questions regarding the service of my vehicle, Kathleen Crosb I've always found the service at DCH Wappingers Falls Toyota to be very good. If I have questions regarding the service of my vehicle, Kathleen Crosbie, in service, has been very helpful. More
by JEHARRIS53
Employees Worked With
Kathleen Crosbie
October 22, 2018
Service visit. It was a good visit. The price I was quoted for new tires and an alignment was the price I got. The service agents, like always, were excellent. Very It was a good visit. The price I was quoted for new tires and an alignment was the price I got. The service agents, like always, were excellent. Very knowledgeable and helpful. I will return. Thanks. More
by SDOC1313
October 22, 2018
Good service all the time I am impressed with the level of service. Dena did a great job in explaining everything. I was able to use some coupons too. Very quick. I am impressed with the level of service. Dena did a great job in explaining everything. I was able to use some coupons too. Very quick. More
by APV
Employees Worked With
Dena Ramondo
October 21, 2018
Service was prompt and professional The service representative greeted me and reviewed scheduled work (NYS inspection and 20000 mile maintenance. The waiting area is very nice - clean an The service representative greeted me and reviewed scheduled work (NYS inspection and 20000 mile maintenance. The waiting area is very nice - clean and spacious. My car was ready in expected time More
by Graham694
Employees Worked With
Michael Cimorelli
October 19, 2018
Great service center This Toyota service center is great at what they do and that’s why I continue to take my vehicle there .I really like dealing with Kathleen , because This Toyota service center is great at what they do and that’s why I continue to take my vehicle there .I really like dealing with Kathleen , because she’s easy to talk to and she understands exactly what I need when I explain it to her . More
by Edwardjerome45
Employees Worked With
Kathleen Crosbie
October 19, 2018
Great experience! Always a pleasure to have Evin as a customer service contact. Evin Didn’t think twice about about my request to apply my new registration to windo Always a pleasure to have Evin as a customer service contact. Evin Didn’t think twice about about my request to apply my new registration to window. Did it w a smile. Always delivers! More
by RICHIETULLO
Employees Worked With
Evin Calderon
October 19, 2018
Finding my car This is the second visit where I was told where my car was after completion of service, and it was not in that location. The first time, I had to get This is the second visit where I was told where my car was after completion of service, and it was not in that location. The first time, I had to get the service advisor to retrieve it from the service area. This time it was parked in the service entry area. I would suggest the “key” be returned to the service advisor noting where the vehicle is parked. In this way the customer will not have to walk around trying to find their vehicle. More
by jbirk2
Employees Worked With
Kathleen Crosbie, Allison Croshier
October 19, 2018
Review of service I had regular service and 2 tires replaced. As always, I am completely satisfied with the service department. Time after time and whatever service, I had regular service and 2 tires replaced. As always, I am completely satisfied with the service department. Time after time and whatever service, it is always a prompt and pleasant experience More
by cdc71772
Employees Worked With
Cannot remember
October 19, 2018
Oil Change It took over an hour to get the oil changed in my wife's 2004 Toyota Corolla however I did ask the service tech to check the car as it is used by our It took over an hour to get the oil changed in my wife's 2004 Toyota Corolla however I did ask the service tech to check the car as it is used by our daughter who is going away to college. Of course a small oil leak was found from the oil pan. Good to know it was a detailed check of a 14 year old car. More
by RWBUSHA
Employees Worked With
Don't know the names
