DCH Wappingers Falls Toyota - Service Center

Best group of people I came in for an oil change and as always the crew here is different than any other dealership. They are all so friendly, helpful and consistent! I w I came in for an oil change and as always the crew here is different than any other dealership. They are all so friendly, helpful and consistent! I was in and out within the hour not that hanging out in their waiting area is all that dreadful- cookies/coffee HGTV on a big screen.... cant complain :) Thank you guys! Especially Daryl who took care of my moms billing issue that nearly gave her a heart attack! More

Excellent as always In and out as quick as ever with me leaving 100% satisfied. Always friendly, professional and courteous staff. Highly recommend using them for any typ In and out as quick as ever with me leaving 100% satisfied. Always friendly, professional and courteous staff. Highly recommend using them for any type of service. More

Fuel Injection Service and Other I went in for a fuel injection service, which they quoted at $189 (Mamaroneck DCH quoted at $159 - it's surprising that anywhere in Westchester would I went in for a fuel injection service, which they quoted at $189 (Mamaroneck DCH quoted at $159 - it's surprising that anywhere in Westchester would be less expensive). While doing this service, they found I also needed a new serpentine belt ($187), transmission fluid replaced ($235 - they said it appeared to have never been replaced) and coolant system service ($180), so I had those done as well. Just over $800 and 3 hours in all. Not fun but Kathy was very pleasant to deal with and, given that my RAV4 is over 8 years old and has over 143K miles, an expensive visit like this every now and then is not surprising. I've been to DCH Wappingers Falls Toyota many times and will continue going there. On the whole, I'm a satisfied customer and feel the service department consistently delivers a good customer experience. All of the individuals I've ever dealt with have been pleasant and courteous. Also, the waiting area is comfortable and customer friendly and that's a big plus as I always need to wait for my vehicle. More

VERY overpriced. Every time I bring my cars in I feel I'm being ripped off. They upsell too much and are VERY overpriced. I don't trust them. Every time I bring my cars in I feel I'm being ripped off. They upsell too much and are VERY overpriced. I don't trust them. More

Oil change and inspection Scheduled my appointment for my oil change and Nye inspection and they also did a tire rotation and a quick once over of a few other systems. They had Scheduled my appointment for my oil change and Nye inspection and they also did a tire rotation and a quick once over of a few other systems. They had me in and out in about an hour. It was great! More

Great Service! The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the customer happy! More

Friendly and professional Even being overwhelmed and understaffed, my service rep was still friendly, helpful, and efficient. I got the wonderful surprise that, since I got my Even being overwhelmed and understaffed, my service rep was still friendly, helpful, and efficient. I got the wonderful surprise that, since I got my vehicle at this dealer, state safety inspections are free for life. Their waiting area is always clean, with free coffee and tea. They always get my service done with no issues, and I've never had a problem after leaving. I like them so much, I've decided to leave my local convenient mechanic that I've been using for over a decade, and travel 30 minutes to continue having this dealer service my car. More

Disappointing We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota vehicles. I am deeply disappointed in th service and care we received this last visit. My car was brought in on a tow truck because it would not start. At first they could not diagnose the problem, upon further probing and another day in the shop, I was told that it would cost $600-$700 to fix the problem because there was diesel in the tank. Since, I did not have the finances to purchase a newer car, that sounded like my best option. As the day ended, I was told that they needed more time, and then another to figure out what else the problem could be. By this time our bill was up to $1200. We paid the bill and left with a car that was still not fixed, and left the Toyota dealer on a tow truck. Yes, I will admit that my car is old ( 2009 Corolla) and loved, but I am disappointed that Toyota led me to believe that my car could be fixed. I was disappointed that it could not be fixed, after incurring a bill of over $ 1,000 and Toyota offered to sell me another car. More

great The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this T The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this Toyota dealership to anyone. More

Satisfied I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointmen I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointment as well. More