DCH Wappingers Falls Toyota - Service Center

Oil change and inspection Scheduled my appointment for my oil change and Nye inspection and they also did a tire rotation and a quick once over of a few other systems. They had Scheduled my appointment for my oil change and Nye inspection and they also did a tire rotation and a quick once over of a few other systems. They had me in and out in about an hour. It was great! More

Great Service! The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the customer happy! More

Friendly and professional Even being overwhelmed and understaffed, my service rep was still friendly, helpful, and efficient. I got the wonderful surprise that, since I got my Even being overwhelmed and understaffed, my service rep was still friendly, helpful, and efficient. I got the wonderful surprise that, since I got my vehicle at this dealer, state safety inspections are free for life. Their waiting area is always clean, with free coffee and tea. They always get my service done with no issues, and I've never had a problem after leaving. I like them so much, I've decided to leave my local convenient mechanic that I've been using for over a decade, and travel 30 minutes to continue having this dealer service my car. More

Disappointing We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota vehicles. I am deeply disappointed in th service and care we received this last visit. My car was brought in on a tow truck because it would not start. At first they could not diagnose the problem, upon further probing and another day in the shop, I was told that it would cost $600-$700 to fix the problem because there was diesel in the tank. Since, I did not have the finances to purchase a newer car, that sounded like my best option. As the day ended, I was told that they needed more time, and then another to figure out what else the problem could be. By this time our bill was up to $1200. We paid the bill and left with a car that was still not fixed, and left the Toyota dealer on a tow truck. Yes, I will admit that my car is old ( 2009 Corolla) and loved, but I am disappointed that Toyota led me to believe that my car could be fixed. I was disappointed that it could not be fixed, after incurring a bill of over $ 1,000 and Toyota offered to sell me another car. More

great The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this T The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this Toyota dealership to anyone. More

Satisfied I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointmen I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointment as well. More

Great experience. There’s a reason why we keep coming back to this dealership. Great sales, and service departments. They go above and beyond to accommodate our needs There’s a reason why we keep coming back to this dealership. Great sales, and service departments. They go above and beyond to accommodate our needs. The customer always comes first. See you soon Dave K. More

15,000 mile service 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without charge. Polite and professional More

2 days to tell me its not covered I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, so i got it. As expected it didnt cover what i needed. Now every time i get in the car i am slightly annoyed, looking forward to getting out of the car payments, into something else. There was a misunderstanding with the gentleman who made the appointment causing me to visit the service center twice, not a big deal just time consuming. More

Great service Dena was great to work with. She was honest and knowledgeable. She was very helpful through the process. It was an overall great experience working wi Dena was great to work with. She was honest and knowledgeable. She was very helpful through the process. It was an overall great experience working with Toyota. More