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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,388 Reviews
Call Service Center (845) 288-1303

4,388 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 15, 2024

Helpful in debugging the main issue with my Siena van Judy was most helpful with keeping me in loop More

by RAVIKUMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that Judy was helpful in keeping you informed and assisting with the debugging of your Siena van's main issue. We appreciate your feedback and look forward to serving you again!

June 09, 2024

The service department took great care of the car and unexpectedly shared there were free service options that I took advantage of. Very honest and helpful More

by Prcapone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a positive experience with our service department! It's great to know that they took such good care of your car. We always aim to provide honest and helpful service, and we're glad you were able to take advantage of the free service options. If there's anything else we can assist you with, please don't hesitate to let us know.

June 09, 2024

Very good service very fast very clean and neat and thank you for your business More

by JUANGUZMAN22320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you found our service fast, clean, and neat. We appreciate your business and look forward to serving you again in the future!

June 08, 2024

Outstanding service, Matt was great. We are very happy with DCH. Service was prompt and Matt was informative and honest. More

by featherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Matt provided you with outstanding service. We take pride in our team's ability to deliver prompt and informative service while maintaining honesty and transparency. If you ever need anything else, please don't hesitate to reach out.

June 08, 2024

Friendly and helpful staff that clearly communicated the work that was being done. Would definitely recommend! More

by SAM.FAVATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Jun 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our staff was friendly, helpful, and communicated clearly throughout your visit. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out!

June 08, 2024

Still haven’t received a spare key to my newly purchased truck. When will I receive it? More

by CARROLL12256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 07, 2024

My service visit was prompt, professional, and efficient. I was also given a video of my service inspection. Thank you for your services. More

by Neat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your service visit was prompt, professional, and efficient. It's great to know you appreciated the video of your service inspection. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!

June 06, 2024

They have always been very helpful and efficient. Even for regular maintenance car has come back clean and I like the short videos they send out. More

by tfowlerusa
Recommend Dealer
Yes
Employees Worked With
Judy Dean
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Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear about your positive experiences with us! Providing helpful and efficient service, along with ensuring your car comes back clean, is always our goal. We're glad you appreciate the short videos we send out as well. Thank you for your continued trust and support!

June 06, 2024

They are a group of professionals that make you feel like family, they really help you in getting the car you need and the car you can afford. More

by La Bendecida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marsh
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Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're thrilled to hear that our team made you feel like family and helped you find the perfect car within your budget. Your satisfaction means everything to us!

June 06, 2024

Matthew is always alert, friendly, responsive, knowledgeable, quick to explain clearly, He is the best at his job! More

by WAYNE.LAVENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your glowing review! We're thrilled to hear that Matthew consistently provides excellent service, showcasing his alertness, friendliness, responsiveness, and knowledge. We're lucky to have him on our team, and we appreciate your recognition of his exceptional skills. Your satisfaction is our priority, and we look forward to serving you again!

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