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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,439 Reviews

4,439 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 22, 2024

Service rep was excellent, but …. Had to wait too long for service to be completed. You need to hire more technicians. More

by Itz3214me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that our service rep was excellent. We apologize for the wait time and appreciate your suggestion about hiring more technicians. Your input is valuable as we work to improve our service. Thank you for your patience and understanding.

August 22, 2024

Was very pleased it was handled very well and I'm happy with the service thank you More

by TOYOTA15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad to hear that you were pleased with how everything was handled and that you're happy with the service. We appreciate your thanks and look forward to assisting you again in the future!

August 22, 2024

I had a great experience with this dealership. Ray was knowledgeable and helped me find the perfect car. I’m so happy More

by 123
Recommend Dealer
Yes
Employees Worked With
Raymond Hess
Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re delighted to hear that Ray’s knowledge and assistance helped you find the perfect car. Your happiness is our goal, and we’re thrilled you had a great experience. Enjoy your new ride!

August 21, 2024

I have consistently received courteous, effective, expedient, and friendly service from this dealership. It was easy to schedule my appointment, and my checkout was quick and easy. More

by MLS100771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you've consistently had a positive experience with us and that our service team has met your expectations for courtesy, efficiency, and friendliness. We're also glad that scheduling and checkout were smooth for you. If there's anything else we can do to make your visits even better, please let us know. We look forward to serving you again soon!

August 21, 2024

I wanted a vehicle with no fuss, and I left with a vehicle without feeling distress or feeling unease or pressured about the purchase. Most of my time was spent waiting for my vehicle to get cleaned. More

by jla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Fico-Bares
Aug 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re delighted to hear that Michael and Dylan made your vehicle purchase smooth and stress-free. It’s great to know that you felt no pressure and had a positive experience with us. We appreciate your feedback and hope you enjoy your new vehicle! 🚗✨

August 21, 2024

Best experience ever! Joe was an extraordinary salesman. He is so kind and helpful. 100% recommended. More

by Julio G Saquicela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loosmane Dessources
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We're thrilled to hear that Joe made your experience exceptional. It's great to know his kindness and helpfulness stood out. We truly appreciate your recommendation and look forward to assisting you with any future needs. Enjoy your new purchase!

August 20, 2024

Great communication. Easy to book appointment Responsive to concerns about car. Even going here for 5 years More

by lydster26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you’ve had a great experience with us over the past five years. We’re always here to assist with any concerns and ensure your appointments are smooth and easy. Looking forward to continuing to serve you!

August 19, 2024

Keith was very helpful getting our catalytic converter etched. Thank you. Blah blah blah blah More

by BETHLAZZ30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear Keith was able to assist you with etching your catalytic converter. If you need any further help or have additional questions, feel free to reach out.

August 19, 2024

Thans and thans toyota Toyota very good and bitiful I liked toyota thank you so much More

by AHMAD-SAFI2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're delighted you like the Toyota. If you need any assistance, just let us know.

August 17, 2024

My inspection was done at a timely manner and maintenance requirements were suggested for my car for the next oil change. I was very happy and pleased that I passed inspection without worries. More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew the new employee
Aug 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re pleased to hear that the inspection was completed promptly and that you’re satisfied with the maintenance recommendations. It’s fantastic that the inspection went smoothly. If there’s anything else needed in the future, just let us know!

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