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Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,130 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,130 reviews

April 28, 2023

Only complaint I have is that 3 tires were improperly balanced and the 4th one was not balanced at all More

by jlbi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Ferdinando
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May 01, 2023 -

Dana Ford Lincoln responded

We're disappointed to hear that we missed the mark. We apologize for any inconvenience this may have caused and want to make sure we take care of the issue as soon as possible. Please reach out to us at Dana Ford and let us make things right for you. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

April 28, 2023

I completed survey yesterday. Not sure why I am receiving another one in this short amount of time More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Barrow
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May 01, 2023 -

Dana Ford Lincoln responded

We appreciate your update and honest feedback. We hope to see you back in the near future! Thank you! - Dana Ford

April 28, 2023

I completed survey yesterday. Not sure why I am receiving another one in this short amount of time More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Barrow
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May 01, 2023 -

Dana Ford Lincoln responded

We appreciate your update and honest feedback. We hope to see you back in the near future! Thank you! - Dana Ford

April 28, 2023

I would never buy a car from Dana the sales people are wonderful until you buy the car. If you need service be willing to give up the car for at least a month that’s how long they keep your car at a minim More

by kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Langilotti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow
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May 01, 2023 -

Dana Ford Lincoln responded

Thank you for reaching out, Kimmy. I'm sorry to hear of your frustration and would like the opportunity to discuss this situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

May 01, 2023 -

kimmy responded

No need for me to reach out to you we got rid of the vehicle, which was a shame because we didn’t have it a year but we were so frustrated with the service we couldn’t do it anymore. It’s not just us many people I know that bought or leased from Dana the car was in for service just as long or longer. This is unacceptable. I don’t care that you gave us a rental. We are still paying for the lease if it’s a lease, or for our Sirius XM radio or just for the mere fact of having your own car.

April 28, 2023

Over all it was a good experience with Dana. Even when the service department was very helpful. More

by parliament16
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Colangelo
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May 01, 2023 -

Dana Ford Lincoln responded

Thank you for reviewing your experience! We hope you won't hesitate to reach out if our Dana Ford team can be of service again in the future!

April 28, 2023

Ford service has made big improvements within the past few years. Very good experience this time around. They quickly diagnosed and resolved my issues in a timely manner. Thank you Joe and Mike! More

by Tagliaferro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Mike, Neil Barrow , Eric Iwulski, Arianna Keegan, John Lomando
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May 01, 2023 -

Dana Ford Lincoln responded

We're happy to hear that our Ford service has met your expectations, Tagliaferro! Joe and Mike take pride in providing efficient and effective service and we're glad they succeeded! Thanks for taking the time to share your experience with us here at Dana Ford!

May 01, 2023 -

Tagliaferro responded

Keep up the good work! I hope to continuously see Dana Ford improve!

April 28, 2023

I already recommended Doug Hansen, The very next day my niece went in and leased a Lincoln Aviator. More

by susanvent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Langilotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Dana Ford Lincoln responded

Doug & the team are truly honored to receive your support! Thanks to you & your niece for your business. We hope we have the opportunity to work with you both again in the future! - Dana Ford

April 27, 2023

I came in for a oil change, they noticed a oil leak. The team came up with a plan offerd it to me, gave me a rental fixed the problem and i have my vehical back running great. My gas last longer, still More

by popeye9114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow , Eric Iwulski, Arianna Keegan, John Lomando
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Apr 28, 2023 -

Dana Ford Lincoln responded

We're glad our team could take care of your oil leak and get your vehicle running great again! We appreciate your loyalty and look forward to continuing to serve you in the future! Thank you! - Dana Ford

April 27, 2023

The people are great. Very professional and friendly. They managed the service on a timely manner. More

by Betsrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow
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May 01, 2023 -

Dana Ford Lincoln responded

Thank you for the kind words for our team! We hope that you come to see us again soon so we can provide another five-star experience! - Dana Ford

April 26, 2023

Haz 5 Very accommodating. Did what I needed quickly. They were very attentive to my concerns. They knew how to remedy my situation immediately. More

by fmb514@aol.com
Recommend Dealer
Yes
Employees Worked With
Hi
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Apr 27, 2023 -

Dana Ford Lincoln responded

We're so glad to hear you had a positive experience with us at Dana Ford! Thank you for taking the time to share your feedback with us!

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