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Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,094 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,094 reviews

March 06, 2023

Ripped me off Sold me a car that was in water and would not pay to repair it More

by aesposito0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

March 06, 2023

Another smooth transaction. From the moment we walked through the door no pressure to close a deal, just a friendly atmosphere. More

by JC1210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Pepe Jr.
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Mar 07, 2023 -

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your loyal business! We're grateful for your support, as well as your kind feedback, and look forward to assisting you again next time!

March 06, 2023

Terrible service. Nearly a month to fix a simple issue. No communication and when the service woman gave wrong information and was called out on it she called me to be More

by BERNIE7177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your review. It is hard to see your negative feedback and would like the opportunity to step in and learn how our team can improve your experience. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

Mar 07, 2023 -

BERNIE7177 responded

Keith thanks for the reply, it’s the first we heard from you. We left you voicemails/messages to call us back and still to this day you never got back to us , until this review. If you want to know how the team can help have someone respond to us. It’s pretty simple ! Just call a customer back when they have a problem!!!

March 06, 2023

They were friendly and polite. They kept me informed with the status of my service request. Very easy process, I have been a customer for 27 years!! Love, "Dana Ford" More

by hotmamar43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Pierce, Steve Riccardone, Henry Manigault
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Mar 08, 2023 -

Dana Ford Lincoln responded

Thank you so much for being a loyal Dana Ford customer for so many years! We look forward to providing many more experiences like this in the future! Thank you!

March 05, 2023

Everything went well. Thank you for helping us find our new car for our family. More

by Ctripoli1013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Jorge Cornet
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Mar 07, 2023 -

Dana Ford Lincoln responded

Thank you for the kind review! We hope you & your family enjoy the new vehicle and look forward to seeing you again next time here at Dana Ford!

March 04, 2023

Friendly agents, knowledgeable about all vehicles systems, educated and very helpful. Ready to assist and considerate with waiting time More

by jgmilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Pepe Jr.
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Mar 06, 2023 -

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your service needs! We appreciate your kind feedback and look forward to seeing you again next time!

March 04, 2023

Easy process. Good communication. Sales process needs to identify out of state buyer requirements (E.g. proof of binder from insurance, license and registration fe More

by sandslx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Ferdinando
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Mar 07, 2023 -

Dana Ford Lincoln responded

We appreciate your honest feedback for our team and are disappointed to hear about this. Please reach out to us so we can discuss this and help find a resolution. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

March 03, 2023

Excellent service. Camille was very good service rep who paid attention to my issues and was helpful More

by BWILKES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camille
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Mar 06, 2023 -

Dana Ford Lincoln responded

Thank you for visiting Dana Ford! Camille & the team look forward to serving you again in the future!

March 03, 2023

I truly loved your selections, low mileages and low haggle prices, which were easy to view on your website. It is what made me drive to you from NJ. More

by sarada.joaquim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Squeo
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Mar 06, 2023 -

Dana Ford Lincoln responded

Thank you for the wonderful feedback! We appreciate you making the trip from New Jersey to come visit us here at Dana Ford and hope we can be of service again in the future. Take care!

March 03, 2023

Did not appreciate being pressured to change my dealer finance agreement after 18 days of closing on the deal. Very shady activity More

by Actcp001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Henry Manigault
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Mar 06, 2023 -

Dana Ford Lincoln responded

We're sorry to hear this didn't go as planned and appreciate you bringing this to our attention. We hope there is a chance to resolve these concerns and regain your confidence in us. Please reach out when you have the chance. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

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