Dana Ford Lincoln

They serviced my truck n everything went great the people at the service department were fantastic ty Dana Ford at the service department were fantastic ty Dana Ford More

3 hours to buy a car is ridiculous. I showed up with a cashiers check for the car I wanted and all that had to be done was me trading in my car which you already told me what my trade I showed up with a cashiers check for the car I wanted and all that had to be done was me trading in my car which you already told me what my trade in would be worth. This was a slam dunk. Everyone at your place was nice but 3 hours is unacceptable. I told you what time I would be there and I was right on time. I traveled 120 miles and it took me 3 hours to get to you. Then I wait another 3 hours and then another 3 and 1/2 miles back home. I have bought many cars in my day and this was by far the longest it has ever taken. Sorry if this e mail is not a pleasant one but I was very pissed to be in your showroom for 3 hours. It was actually 3:15 minutes to be exact. More

The staff, my salesperson, they all were great. I appreciate it you're straightforwardness. Would have no problem telling others about them. I appreciate it you're straightforwardness. Would have no problem telling others about them. More

The low rating is because of the issues with the service department.. I can not seems to get answers on my car.. its been two weeks, and still no car for a mirror issue!! department.. I can not seems to get answers on my car.. its been two weeks, and still no car for a mirror issue!! More

even though there were a lot of appointments scheduled for the same time it seemed. They were very fast and attentive. for the same time it seemed. They were very fast and attentive. More

Excellent customer service timely manner above and beyond great service great communication great hand off great service great communication great hand off More

Purchasing from my lease buy back was done with transparent explained and agreed step by step process. Nice work Finance Department at Dana : ) transparent explained and agreed step by step process. Nice work Finance Department at Dana : ) More

Great service ! Very kind and professional at Ford. I’ve been a long time customer for many years. Love it here !! Very kind and professional at Ford. I’ve been a long time customer for many years. Love it here !! More

Great and smart people…. rapid response when needed and ready and willing to help. Will continue with Dana whenever in need of automotive purchases /and leases!!! rapid response when needed and ready and willing to help. Will continue with Dana whenever in need of automotive purchases /and leases!!! More

There was a fee of $2150. 00 that no one could explain they said it was a buy back fee which I never heard of. The finance person said that was a fee that each dealership char 00 that no one could explain they said it was a buy back fee which I never heard of. The finance person said that was a fee that each dealership charges. I understand the sales tax , title fee and even the doc fee whatever they were but to charge another fee when I got the buy out seems illegal. No where on my contract did they say or explain that charge. I still don’t know how that amount was established. Or was it just made up ? Very disappointed in the buy out policy . More