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Dana Ford Lincoln

Staten Island, NY

4.6
7,123 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,123 reviews

March 31, 2022

Great customer service. The whole process was smooth, quick and easy. Ryan Peters was super nice and helpful More

by tribuziocaterina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Dana Ford Lincoln responded

Thank you for coming to Dana Ford! Ryan and the team look forward to seeing you next time!

March 30, 2022

Always a great experience dealing with Dana Service Department. Highly recommend them for all your repairs! More

by Romer4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynda Buttermark, Danielle Barbaria, Felix Gonzalez, Anthony Garrick
Mar 31, 2022 -

Dana Ford Lincoln responded

Thank you for taking the time to share your experience working with our team at Dana Ford Service Department! See you next time!

March 30, 2022

The service provided by Camille was excellent. , She is very polite and knowledgeable. She responded to all my needs on a timely manner. More

by lc52jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Mar 31, 2022 -

Dana Ford Lincoln responded

Camille is a valued member of the team and we're thrilled they gave you such excellent care! Thank you for coming to Dana Ford!

March 30, 2022

They have always been responsive to my concerns and friendly. Service dept makes an effort to accommodate my schedule More

by Deakey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Mar 31, 2022 -

Dana Ford Lincoln responded

Thank you for being a Dana Ford customer! We appreciate your support and look forward to your next visit!

March 30, 2022

I hate decisions, or any drama concerning me. Dana Ford for the 2nd time in 3 years calmed my fears and helped me with calming and a peaceful negotiating decisions. I would recommend this dealers More

by marjoriemanzohall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra , Steve Riccardone
Mar 31, 2022 -

Dana Ford Lincoln responded

This is such excellent feedback for Frank and the team! We understand how stressful some dealers make buying a car, so we strive to go above and beyond for you! Thank you for taking the time to tell us that we've made that happen for you! We look forward to assisting you again at Dana Ford!

March 30, 2022

Service adviser was fantastic! Car was cleaned. Waiting on parts for further repairs Thank you More

by deteskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garrick
Mar 31, 2022 -

Dana Ford Lincoln responded

Thank you for your 5-stars! We look forward to seeing you next time at Dana Ford Service Center!

March 30, 2022

Very friendly people. Very easy to make an appointment. Vehicle always repaired right the first time. More

by miketroise42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dana Ford Lincoln responded

Thank you for your confidence in the Dana Ford team! We appreciate your support and look forward to your next visit with us!

March 30, 2022

Sales wise they are easy to deal with. Service wise they suck xxx. You wait atleast a month for an appointment only to get there and find out it will still be days before they even look at More

by btk22279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Schick, Felix Gonzalez, Anthony Garrick, Danielle Morales
Mar 30, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Mar 31, 2022 -

btk22279 responded

Too little too late. You didn't care to handle this issue properly until I posted a complaint. I found another Ford dealership with superior customer service. They explain the waiting process better and offer a loaner car. If you were really concerned you would have returned the message I left with the front desk at your dealership.

March 30, 2022

No call from service 24 hours after they received the car. No follow up & no loaner car & no return phone call More

by smccabesiny
Customer Service
Recommend Dealer
No
Employees Worked With
Douglas Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Mar 31, 2022 -

smccabesiny responded

What’s done is done. My lease is up in June & I will no longer be leasing with Lincoln.

March 29, 2022

I had a very pleasant experience. The staff was helpful and courteous; and my auto service was completed in an extremely timely manner. Quite pleasant as far as customer service tra More

by buttercup0319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garrick
Mar 30, 2022 -

Dana Ford Lincoln responded

We're happy to hear it! Thank you for taking the time to leave Dana Ford your awesome five-star review!

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