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Dana Ford Lincoln

Staten Island, NY

4.6
7,078 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,078 reviews

February 17, 2022

I’ve never had a disappointed experience with Dana until now. My phone charger was stolen out of my car along with my 16$ in gas money that was in the console. First time ever! And I’m just very disgusted. More

by blondilicious67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harley Schick
Feb 17, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 17, 2022

Dana Ford screwed me out of thousands of dollars. Ralph Sibiu is one of the laziest yada yada’s on the planet. Dana Ford’s customer service is nonexistent. More

by Jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Sibbio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

February 17, 2022

I have always been treated with respect and prompt service from sales to service my needs have always been met with professionalism More

by Deakey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Riccardone, Felix Gonzalez
Feb 18, 2022 -

Dana Ford Lincoln responded

Thank you for your review! We're happy that our team treated you with exceptional service! See you next time at Dana Ford!

February 16, 2022

They don’t have a clue how to fix anything right had my Explorer back and forth to them for the same problem 3times it comes back and the check engine light comes on in a day or two never deal with them a More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collin Romer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 16, 2022

Everything was good when visited. Service advisor is very good and helpful. Thanks for a good experience More

by nino250ex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Dana Ford Lincoln responded

Thank you for the fantastic feedback about your recent visit here at Dana Ford! We appreciate your business and hope to see you again next time!

February 16, 2022

The best customer service and the process was so smooth for purchasing Ford F-150 thank you so much doug! More

by Albogq23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Dana Ford Lincoln responded

Congratulations on your new truck! We appreciate you trusting Doug & the Dana Ford team with your business and hope we have the opportunity to work with you again in the future!

February 16, 2022

The device writer was very knowledgeable an gave me importance information He was als very friendly More

by joesci58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Feb 18, 2022 -

Dana Ford Lincoln responded

Thank you for taking the time to share these kind comments! It was a pleasure having you visit us here at Dana Ford and we look forward to seeing you again next time!

February 16, 2022

This is my first and last time dealing with this dealership. They lack customer service in more than one way. Would recommend staying away from this place and go elsewhere. Has been over 3 weeks an More

by out_fishin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I do not want to mention any names. But had same experience in multiple departments.
Feb 17, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

Mar 05, 2022 -

out_fishin responded

Reach out to you? Lmao!! Ok I will use the same line your entire staff uses. I will have him call you back! 😂 Stay away from this place absolute worst dealership!! Zero hospitality!!

February 16, 2022

It sometimes is good or bad it depends on the situation. Getting a car is ok but the service department is terrible More

by frankscognamillo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Dana Ford Lincoln responded

Hi Frank, I'm sorry to hear about your negative comments. We want to continue doing business with you but hope that we can earn a better rating. Please contact me at your earliest convenience. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

February 16, 2022

Friendly, personable staff. They expalin everything from the minute you arrive. I have never had an issue with this service. More

by greenli42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garrick
Feb 18, 2022 -

Dana Ford Lincoln responded

Thank you for your confidence in the Dana Ford team! We're grateful for your support and look forward to seeing you next time!

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