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Dana Ford Lincoln

Staten Island, NY

4.6
7,062 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,062 reviews

November 18, 2020

Fast and easy experience. Everyone was so accommodating and made it a smooth and easy experience. Aarslan was able to Make the car buying experience less stressful during this time, by communicating with More

by dewzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arsalan Saleem
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for taking the time to share this wonderful feedback! We're glad to hear Aarslan and the team made your experience with us a smooth one, and we hope we have the opportunity to work with you again in the future. Take care and enjoy your new vehicle! - The Dana Ford & Lincoln Team

November 18, 2020

The whole experience was very good. Sales Manager Doug The whole experience was very good. Sales Manager Doug Hansen was great and helped me get a good deal and get me just what I wanted. It was a pleas More

by jjmauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Hansen, Arsalan Saleem
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for recommending John and Arsalan at Dana Ford & Lincoln! We appreciate your review, and hope you're enjoying your new vehicle already!

November 18, 2020

Great Customer service at Dana Ford,I always feel comfortable when I’m there. Quick and reliable service every time I show up. Can’t wait to get my next vehicle. More

by JJHNY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Puhan , Patricia Farag, Tara Welsome, Patrick Ciotola, Michael Varela, Marc Brown, Danielle Barbaria
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for visiting Dana Ford & Lincoln! See you next time!

November 18, 2020

I can always depend on Ford, appointment availability is outstanding, my car is always at its best, they care for the car and customers alike More

by ek4902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Ciotola
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for trusting Dana Ford & Lincoln with your service needs! We appreciate the five-star review and look forward to your next visit!

November 18, 2020

Horrible! While car was being repaired someone dented it. During process horrible customer service and follow up from Haz and Keith Curran. Still waiting for issue to be resolved almost 3 months. Keith d More

by Wendy Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Curran Horrible!!!, Arsalan Saleem
Jan 06, 2021 -

Dana Ford Lincoln responded

Hi Wendy, thank you for bringing this to our attention. I'm sorry for the lack of communication and would like the opportunity to discuss this further. I will reach out to you within the next 24 hours. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

Feb 01, 2022 -

Wendy Ramos responded

I have been trying to Solve this for over a year to no avail! Car dealership, Dana Ford is one of the most unprofessional businesses I have ever encountered. My son purchased his car there in September of 2020, one week later it would not start. We had it towed to the dealership and they did repair it, but while there, somehow there was a collision and his car was damaged on the drivers side front end. They tried to give us the car back after the initial repairs without saying anything. We thankfully noticed before we left the lot. They tried telling us they had no idea. Of course I was furious. They kept the car to take care of the body damage. We were without the car for more then a month because of their negligence. During this time, we of course had to make our monthly payment. I requested compensation for the one monthly payment, since it was their fault we did not have the car. In the beginning the service department manager Keith Curran was responsive and promised me he would compensate me, but every month that passed he had an excuse why I was still waiting. I emailed him every month for an update and eventually he stopped responding. I still email and call several times a month to no avail. I recently was able to get a response by a woman Danielle at the dealership who was looking into it. Today almost a year and a half later I was told they could not offer me anything at this time besides complimentary services. I will never do business with them again so why would I want complimentary services which ultimately cost them next to nothing. I have left bad reviews, I have contacted corporate, and I will not let this rest. Not because of the $400, but because of the dirty business practices, unprofessionalism, and complete lack of care for the people who have helped build their business by purchasing from them. So you want to buy Ford? go to NJ, because Dana Ford does not deserve your business.

November 18, 2020

The dealers were very professional and knowledgeable about their vehicles. I will definitely return and recommend dana ford to others and am highly satisfied with my purchase. More

by valbona.tagani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Langilotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Estrella, Tom Annunziata, Steve Riccardone, Aashar Akram, Leonard Cami, Val Beigelman, Michael Den Dekker
Nov 19, 2020 -

Dana Ford Lincoln responded

Thank you for the great review of Dana Ford & Lincoln! We appreciate your business and look forward to working with you again in the future!

November 17, 2020

Very friendly , understanding my interest , provide variety options , described all features of new vehicle , smooth transition from current lease to new , fast service and very reliable More

by bijucherianp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Santana
Nov 17, 2020 -

Dana Ford Lincoln responded

Thank you for the wonderful review! We're grateful to have you as a Dana Ford & Lincoln customer, and we look forward to seeing you again!

November 17, 2020

Took me in repaired air bag recall / works out in two hours.The only problem is it took me over a month to have an appointment. This is unexceptionable. More

by Nick56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Squeo, Michael Varela
Nov 17, 2020 -

Dana Ford Lincoln responded

Hi Nick, we appreciate your time and patience. See you next time at Dana Ford & Lincoln!

November 17, 2020

Everything with the dealership was great. Always treated very well Price was good car was in excellent condition also very clean in the dealership thank you More

by Lbencivenga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Estrella
Nov 18, 2020 -

Dana Ford Lincoln responded

It was our pleasure! We appreciate you trusting Dana Ford & Lincoln with your business, and we hope to see you again in the future!

November 17, 2020

Ryder Q. and Douglas at Dana Fords/ Lincoln made new car shopping an absolute easy and fast!!! Ryder made us feel like he was only there for us and couldn't be more happy with our purchase!!! Keep it up guy More

by G. N. Shah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryder Q.
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for the wonderful feedback about Ryder & Douglas! We're glad to hear they could make your experience here at Dana Ford & Lincoln a smooth one, and we hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your new vehicle!

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