Dana Ford Lincoln - Service Center

Great service. Felix was informative and helpful. I'm very satisfied with services I had done. Felix was informative and helpful. I'm very satisfied with services I had done. More

Great service they even picked up my car and we’re able see me in a timely fashion. Overall they are a pleasure to work with every time! see me in a timely fashion. Overall they are a pleasure to work with every time! More

Jayson (Jay) was great as a salesman. Patiently showed us all the options. Finance and Insurance staff were also very efficient. I was less impressed with the somewhat shady "market ad Patiently showed us all the options. Finance and Insurance staff were also very efficient. I was less impressed with the somewhat shady "market adjustment" that management sprung on me at the last minute just because they can, but they did negotiate it lower. Overall a good experience. More

The service department was easy to reach and make an appointment for service. The car was repaired in a few hours and washed when I picked it up. appointment for service. The car was repaired in a few hours and washed when I picked it up. More

The representative at the dealership was knowledgeable and friendly and helpful and courteous. He took time to thoroughly explain what was needed. And I trusted him. and friendly and helpful and courteous. He took time to thoroughly explain what was needed. And I trusted him. More

When I booked it I was ordered a loaner the day of they told me there was no loaners available so I was stuck without a car they picked up the car the service was done it said the car was supposed to be wa told me there was no loaners available so I was stuck without a car they picked up the car the service was done it said the car was supposed to be washed it wasn’t More

Not a easy experience doing business with this company. Would appreciate better customer service employees that understand what customer expects and should receive. Would appreciate better customer service employees that understand what customer expects and should receive. More

I dwelt with the Services Ladies and they did not stop until they found out the problem. until they found out the problem. More

The service department is horrible, No return calls, customer service is horrible, The lady who handles the loaner cars is extremely rude. I recommend you stay away from Dana Ford there are many other d customer service is horrible, The lady who handles the loaner cars is extremely rude. I recommend you stay away from Dana Ford there are many other dealerships that treat you far better and appreciate your business unlike Dana. The person who runs the service department his first name is keith tries to always put it out there give me a call and I will take care of it, he’s the one that never calls you back. I got to the point where it’s a joke, call the other dealerships More

I dealt with Felix think he’s the Service manager he had the parts the next day and the job quickly and I’m happy with the Quality of the work and the efficiency with which it was done the parts the next day and the job quickly and I’m happy with the Quality of the work and the efficiency with which it was done More