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Dana Ford Lincoln - Service Center

Staten Island, NY

4.4
2,511 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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Drop off vehicle
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2,511 Reviews of Dana Ford Lincoln - Service Center

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March 15, 2023

Great service and always attentive to my vehicles condition and needs. Thank you Dan's Ford More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Dana Ford Lincoln responded

Thank you, Eddie! The Dana Ford team loves to read this review and we look forward to seeing you again!

March 15, 2023

Drop of was easier and repair was faster than I expected. Service techs we're respectful and curious. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow , Eric Iwulski, Jeremy Almoguera
Mar 16, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your experience, Keith! We appreciate you trusting the Dana Ford team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

March 14, 2023

Dealership is good service is a bit slow when it comes to cars that are not Ford but sold by Ford. More

by school69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow
Mar 16, 2023 -

Dana Ford Lincoln responded

Thank you for the review and feedback. We appreciate your business and look forward to serving you again next time! - The Dana Ford Team

March 12, 2023

Very good The staff is very friendly and very helpful The work was very good More

by bmarkman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Dana Ford Lincoln responded

Thank you for the positive feedback! Our Dana Ford team appreciates your business and looks forward to serving you again in the future!

March 09, 2023

I WAITED FOR MY CAR. THE SERVICE WAS DONE QUICKLY AND I WAS ON MY WAY. THE WAITING ROOM AREA IS VERY COMFORTABLE. More

by bobk1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Barrow
Mar 10, 2023 -

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your vehicle! We look forward to serving you again in the future!

March 08, 2023

Waited 8 months for parts that were supposedly ordered 5/12/22 to find out THEY WEREN’T; had to have vehicle reassessed in February and parts ordered. More

by topsiny62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow
Mar 08, 2023 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

March 08, 2023

I made an appointment to fix my car and you waited nine days to tell me needed to order parts! I would like to know what problem you need to order parts for 9 days? Then you ordered the parts twice and spe More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no
Mar 08, 2023 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

March 06, 2023

They were very efficient very timely and th ey did a very nice job on my vehicle More

by frankrinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Dana Ford Lincoln responded

Thank you for taking the time to leave us a review! We appreciate you visiting the Dana Ford service team and hope to see you again next time!

March 06, 2023

Ripped me off Sold me a car that was in water and would not pay to repair it More

by aesposito0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

March 06, 2023

Terrible service. Nearly a month to fix a simple issue. No communication and when the service woman gave wrong information and was called out on it she called me to be More

by BERNIE7177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your review. It is hard to see your negative feedback and would like the opportunity to step in and learn how our team can improve your experience. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

Mar 07, 2023 -

BERNIE7177 responded

Keith thanks for the reply, it’s the first we heard from you. We left you voicemails/messages to call us back and still to this day you never got back to us , until this review. If you want to know how the team can help have someone respond to us. It’s pretty simple ! Just call a customer back when they have a problem!!!

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