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Davis Acura - Service Center

Langhorne, PA

4.7
1,788 Reviews

1,788 Reviews of Davis Acura - Service Center

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February 09, 2024

The team of service advisors at Davis Acura lack accountability. I expect to be in good hands especially at Davis but was ignored and treated poorly. Chris Yates, David, and Jonathan Figueroa, need More

by jj221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 12, 2024 -

Davis Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 25, 2024

I replaced the OEM wind shield from Davis Acura. After that my line keeping assistance are not working properly. I take to Davis they keep my mdx for 2 days and say ever andworking normal. When I dr More

by jophy.joseph25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caphil Sooknanan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Hertado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Davis Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 17, 2023

Jonathan took care of of me as soon as I entered the service area he informed me of everything More

by haiderll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 19, 2023 -

Davis Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jonathan here at Davis Acura. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 16, 2023

The dealership always has openings and is very quick and convenient. I’ve never been offered a loaner car while work is being completed on my vehicle but I believe it’s due to my poor prior planning. More

by Rob S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caphil Sooknanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Davis Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rob, please let us know. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 13, 2023

Didn’t felt like my issue was taken seriously. I know I bought a preowned car and noticed some rattling but left feeling like nothing will come out of this visit. Asked about checking the tire pre More

by Clu127
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Yates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caphil Sooknanan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Davis Acura responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Steve Pulli Service Manager 215-943-7000 extension 1503

November 11, 2023

I highly recommend Davis Acura. From the salespeople to the service people they are all great. More

by jackieL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Davis Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 10, 2023

I had a good experience getting my car inspected and brake pads replaced. Thank you More

by lee6mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caphil Sooknanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Hertado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Davis Acura responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Davis Acura; we look forward to having you as a valued customer for many years to come! 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 10, 2023

Professionally and efficiently handled. Service representative very professional Waiting area comfortable and well stocked with refreshments More

by mgraves123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Hertado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Davis Acura responded

Thank you for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Davis Acura. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 09, 2023

Caphil is the best! Thorough process every single time and he's always so kind and answers all of my questions. More

by jzettler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caphil Sooknanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Davis Acura responded

Thank you for taking the time to share your thoughts on working with Caphil and our team. We're glad to hear we delivered such a great experience! 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 09, 2023

Great customer service and helpful staff. You can’t go wrong servicing your car with Davis Acura More

by LORIMACISAAC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Davis Acura responded

Lori, Thank you for your very kind review. Chris and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Davis Acura. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503