DeCozen Chrysler Jeep Dodge Ram

I bought my car at Decozen with no pressure from the salesman. Every time that I brought my car in for service, the repairs were done in a timely fashion. I strongly recommend Decozen as a dealership to salesman. Every time that I brought my car in for service, the repairs were done in a timely fashion. I strongly recommend Decozen as a dealership to make your next vehicle purchase. More

I returned to Decozen after the salesmen contacted me that he could get me within my price range. I had previously visited and was told that my range was unattainable. However, the clear communication ma that he could get me within my price range. I had previously visited and was told that my range was unattainable. However, the clear communication made me return and lease a Jeep. More

John Bowler was very easy to deal with. He's easy going John Bowler was very easy to deal with. He's easy going and helpful. Very thorough and he went the extra mile to get me the Jeep I wanted. John Bowler was very easy to deal with. He's easy going and helpful. Very thorough and he went the extra mile to get me the Jeep I wanted. More

While DeCozen did diagnose and repair the bad ground While DeCozen did diagnose and repair the bad ground that was causing the multiple engine fault codes, the technician that checked the clicking fr While DeCozen did diagnose and repair the bad ground that was causing the multiple engine fault codes, the technician that checked the clicking from my passenger side drive shaft tripod joint failed tighten the tire lug nuts fully, I found them only finger tight. My past recall work experience with them has been fine, so I'll chalk this up to an isolated incident, but it is troubling to think I could have lost or ruined a wheel because it was loose. More

The DeCozen dealership is clean and has salesmen and saleswomen (and the financing business man)! who are professional and genuine in their full-on efforts to help one. My sister and I were greeted prom saleswomen (and the financing business man)! who are professional and genuine in their full-on efforts to help one. My sister and I were greeted promptly and serviced with great effectiveness and efficacy right from the very start. By far, this has been the best of the best experiences for me in obtaining a new car. Congratulations Decozen Car Dealership from me to you; Awards from corporate for you, DeCozen, need to be made now as well! More

Agreed to price with the sales associate, including warranty that was posted on the car window. Then deal was not honored by finance manager at time of vehicle pick-up. Whatever you agree to with the s warranty that was posted on the car window. Then deal was not honored by finance manager at time of vehicle pick-up. Whatever you agree to with the sales associate is meaningless until you solidify with finance manager, even if you have already secured your own finance arrangement with an outside bank. This is a tactic used by dealerships to manipulate deals after the agreement has already been made. Also the vehicle had less than 30,000 miles on it, after I bought it I realized several regular basic maintenance issues that they ignored such as windshield wipers, bulbs, and tires. You can buy a car from them, but you need to be on your game otherwise you will get taken advantage of. More

I was done with my lease and wanted to finance, after searching and searching, I found the perfect car for me, Decozen is definitely the best from beginning to end it has been nothing but peasant treatme searching and searching, I found the perfect car for me, Decozen is definitely the best from beginning to end it has been nothing but peasant treatment. Any future car for me and my family would definitely be coming from here. More

Amazing Customer Service - very quick, clean, and super friendly. Scheduled service right away and completed job on time. Needed an additional part and they already ordered it for me! friendly. Scheduled service right away and completed job on time. Needed an additional part and they already ordered it for me! More

Tom was the exception to the rule, he was great, but service receptionist in service and parts department was not. She was rude, didn’t even great me and I thanked her she didn’t respond rather called f service receptionist in service and parts department was not. She was rude, didn’t even great me and I thanked her she didn’t respond rather called for the next customer. I walked away and said thank you a second time still didn’t get acknowledged. She had the same attitude when Both times I went. I was not told my first appointment that the car would have to be left, with no waiting room I would have to leave for hours no where to go no loaner available. And even though Inhad an appointment the wait was still going to be 3 hours. I rescheduled. I understand Covid restricts us. But some people live 30 minutes away. And you are allowed 25% capacity. If you can’t give a loaner out we should be allowed to wait. Overall experience was terrible, compared to Toyota’s Service Center. At Toyota, I am always greeted. You drive right in to the center and there is someone with a clipboard who signs you in takes your keys and you don’t have to wait outside an office just to get checked in. They have 25% capacity in place and if they are full they offer you a loaner. That is customer service. I will not be returning to this facility for future work. More

When I called for help everyone was nice. Picking up my car was kinda easy just some miscommunication as to where my keys are. The only bad thing is that not one person in the store wore a mask when custom car was kinda easy just some miscommunication as to where my keys are. The only bad thing is that not one person in the store wore a mask when customers came in or was walking by them. At least when I came to pick up my car when the lady was behind the glass she didn't wear a mask but both times I came in contact with her she put the mask on but she was the only person to do that. More