DeCozen Chrysler Jeep Dodge Ram
Verona, NJ
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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These guys have pulled the "dirty air filter" scam on me The reason I lease new cars is so that I can be sure I won't be ripped off by dodgy car repair shops. The car is covered by the warranty and all that The reason I lease new cars is so that I can be sure I won't be ripped off by dodgy car repair shops. The car is covered by the warranty and all that is required is regular maintenance. This strategy worked like a charm with Infinity, Lexus, BMW, Saab etc cars. The moment I tried the US branded car (Jeep), upon my 10K service the service manager (Bill) pulled the "dirty air filter" scam on me for $200. I am extremely disappointed by this experience and will not visit this dealership again. To be honest, I don't think I'll buy US branded cars anymore either; if they cannot keep their dealers honest what hope do I have? Back to Infinity/Lexus!!! More
Basir and Carmine are a great team. Excellent customer service from both of them. They were a pleasure to work with. Really knew their stuff. service from both of them. They were a pleasure to work with. Really knew their stuff. More
Fantanstic Will recommend this dealership. My son has a lease up in March of 2021, so I am hoping we will have another deal. Thank you again John!! Will recommend this dealership. My son has a lease up in March of 2021, so I am hoping we will have another deal. Thank you again John!! More
Tech Tom was honest & helpful. The appointment was easy to make, and the car was ready when we expected it to be. Thanks for great service. to make, and the car was ready when we expected it to be. Thanks for great service. More
This dealership has no concern for cleanliness or customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these guys, it comes back with a new problem. And their loaner cars are disgusting. During covid you would think standards would go up. I had to wipe the car down and sit on a towel. It was filthy and had 75k miles on it with no maintenance. Felt safer in my new car that has steering issues, that the dealer would not address. A customer tells you their brand new car shakes and you does not hold a lane, their response, that's how jeeps drive . Glad a pretty significant safety issue is brushed off and they don't want to deal with it. Dishonest and rude. Avoid at all costs. More
Teamwork The service was quick and the customer service was great. Everyone was friendly and they worked well as a team. When my service advisor was busy with The service was quick and the customer service was great. Everyone was friendly and they worked well as a team. When my service advisor was busy with a customer another service advisor helped me complete the paperwork and leave with my vehicle. More
Experience leasing a Jeep Compass John and Carmine were nice people, but the whole dealership seemed kind of disorganized. There weren't that many customers in the dealership while I w John and Carmine were nice people, but the whole dealership seemed kind of disorganized. There weren't that many customers in the dealership while I was there, yet there was a lot of time that I spent waiting around for reasons that were unclear to me. They also could use some new chairs in the offices because a lot of them are ripped/have holes in them. There were also several employees inside who had their masks off--I know that masks are uncomfortable to wear all day long, but it sends a bad message to customers when you don't have it on/it isn't covering your nose, etc. At the end of the day, the dealership is very conveniently located for me, which is the reason why I chose it and the reason why I will return, but I have had much better experiences at other dealerships. The prices/deal I got were great, though! More
Tom was attentive, knowledgeable, friendly and courteous. Service was completed as explained in an efficient and timely manner. All worked out fairly well under prevailing conditions. Service was completed as explained in an efficient and timely manner. All worked out fairly well under prevailing conditions. More