DeCozen Chrysler Jeep Dodge Ram

If you love your car - STAY AWAY. Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decis Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decisions. Since everything is hooked up to diagnostics simple tasks like diagnosing a water pump or putting a rim on and torquing the lugs to spec. Last time I was there they over tightened the lugs and the new shop couldn’t get them off. Fast forward. I spoke with the manager. He’s useless as boobs on a bull. No accountability. No responsibility. They just want your money and will try and replace everything in your car. Go anywhere else but here. Can’t rotate tires and torque wheels properly? That’s sad. More

I have purchased 2 cars from DeCozen. Unfortunately, based on my experience with the service rep I was assigned to when I brought my car in for service yesterday, I will not be back to th Unfortunately, based on my experience with the service rep I was assigned to when I brought my car in for service yesterday, I will not be back to this dealership to purchase/lease or service this vehicle or any future vehicles. More

They replaced brakes and did not need them - rude condescending arrogant treatment - I regret doing business with them condescending arrogant treatment - I regret doing business with them More

Billy in the service dept was very accommodating and professional. I had a problem with my brakes and he made sure they were fixed. professional. I had a problem with my brakes and he made sure they were fixed. More

DeCozen could not have been less helpful when we contacted them to schedule service on our Pacifica in response to a recall notice from Chrysler. Chrysler advised in its recall notice that one of contacted them to schedule service on our Pacifica in response to a recall notice from Chrysler. Chrysler advised in its recall notice that one of the modules in our Pacifica needed reprogramming, and it could be done in 30-minutes at any dealership. Despite that, DeCozen told us it would take six-weeks to schedule and then, after we waited six-weeks and arranged for time off of work, they told us the day before the appointment that we were not on the schedule. We told them that we had scheduled the appointment six weeks ago, and, even then, after consulting with the service manager, we were told they could not accommodate us as scheduled. They told us we could leave the car there for several days to see if they could get to it, which is not an option for us as this is our only car that can accommodate our entire family. By way of explanation, DeCozen indicated that they had been provided a limited number of parts for this recall. They said this despite Chrysler having told us that the recall involved only reprogramming, and did not necessitate any parts. DeCozen also told us that we should take the car to the dealership where we had purchased it. They told us this despite Chrysler having advised that the recall could be fixed at any dealership. We reached out to a different dealership in the area, and they indicated that it was a simple fix and could be done in a short time. They were able to put us on their schedule within 48 hours of the call. We are grateful for the knowledge that DeCozen is not a place where we should be shopping in the future. More

Always an excellent jobs. The only negative is that I have to wait 2 or three weeks for a service appointment The only negative is that I have to wait 2 or three weeks for a service appointment More

Everyone is really nice helpful/ friendly staff, dealership is very clean and well organized,. I would definitely recommend …! dealership is very clean and well organized,. I would definitely recommend …! More

I called to speak to a manager in regards about my most recent visit. I still haven’t received a call back.. So I’ve decided to visit a different dealership to see if I can get some assistance. Very disapp recent visit. I still haven’t received a call back.. So I’ve decided to visit a different dealership to see if I can get some assistance. Very disappointed in the customers service that was given.. More

Guys were fast and friendly! I had to get my daughter to a doctors appointment and they were great!!! a doctors appointment and they were great!!! More