DeNooyer Chevrolet

Thank you to the person at the front desk who answered my phone call and the cashier who were very kind. I pulled into the dealership just for an oil change and there were about a half dozen employees th phone call and the cashier who were very kind. I pulled into the dealership just for an oil change and there were about a half dozen employees that ignored me. It was my first time at this location and I wasn't sure exactly where to go or who to speak to. Until one gentleman pointed me in the right direction. When I walk in, I said that I had an appointment for an oil change and I just got attitude because I was holding them up from talking to a friend that walked in. I took some work calls in the waiting room and so I wasn't able to get my car as soon as it was done. My representative was very kind about this. While in the waiting room, I heard employees in the offices loudly complaining about customers and yelling at their reports. But I didn't hear the representative tell me to go to the cashier when I was ready to go, so I went to the service desk. "Hi I believe my car is ready to be picked up?" "well who helped you??" *shruggs arms and shoulders with an impatient attitude* "um, doesn't look like they're here." "oh.. go to the cashier" and just pointed me over there without looking at me. Most, definitely not all, employees were just rude. Will not be returning here. More

Had an oil change. There was a mistake by the tech. When discovered they got our vehicle right back in, addressed the issue and provided a free oil change as an apolog There was a mistake by the tech. When discovered they got our vehicle right back in, addressed the issue and provided a free oil change as an apology. Mistakes happen. Couldn’t ask for a better outcome! More

Always a pleasure dealing with the personnel whether it be sales (Scott Fyvie for my last 3 vehicles) or the different advisors in the service department, very professional and courteous. be sales (Scott Fyvie for my last 3 vehicles) or the different advisors in the service department, very professional and courteous. More

Dave M was great to deal with. He was on his game highly recommend him. He was on his game highly recommend him. More

The Service team is typically stellar. They get you in and out in a timely manner. They get you in and out in a timely manner. More

When you buy a new car from a dealership, part of the sales protocol is to get the car detailed before handing you the keys to it. This was not done for me. When you spend thousands of dollars on a new c sales protocol is to get the car detailed before handing you the keys to it. This was not done for me. When you spend thousands of dollars on a new car the least a dealership can do is clean it for you. Second time I bought a new car, second time I had an incompetent salesman that didn't care if my car was cleaned. At least this time I didn't find cigarette ashes in the ashtray. That's alright DeNooyer I'll clean my own car. More

My husband and I set up an appointment with the dealership to look at and test drive a vehicle. We noticed on their website that there was a different vehicle that we were more interested in. We in dealership to look at and test drive a vehicle. We noticed on their website that there was a different vehicle that we were more interested in. We inquired about this vehicle only during our appointment. We saw the vehicle we were interested in on the lot before we entered the dealership. After about 10 minutes of conversation with a sales rep, he left us to go track down keys for the vehicle. He came back to us about 15 minutes later informing us that the vehicle was currently being driven by the sales manager who was headed out for the day. They informed us we would need to make another appointment to come back to see the vehicle. My husband and I attempted to leave as we were not interested in doing business with them if they refused to show us the vehicle during this appointment. We were told to “hang tight”. After another 10-15 minutes, we were told that the service manager was “in a hurry” but we could see the vehicle around the side but couldn’t drive it. Again, we refused and said that we would be leaving once we got our key back. About 5 minutes later a new individual came over to us and informed us that the service manager was moving his things to another used car and we could view and test drive the car. This took another 10 minutes to complete. The vehicle was listed on their website as having 35k miles when in reality it had 42k miles due to the service manager driving it as his daily driver. We did end up purchasing the vehicle as it was a specific color that we had been looking for which is hard to find in that trim level. At delivery, we were given only one key to the car. When asked about the second key, they told us they would have to “check on it”. They came back with a “we owe” bill to show that they owe us a second key which we have yet to receive correspondence about. Our experience with the dealership was less than ideal. I would not recommend doing business with this dealership. More

Great group to work with and the experience was seemless. They have really changed the buying experience They have really changed the buying experience More

Excellent service department. Professional, honest and timely. Took into consideration I had to wait at the dealership for service to be completed. Professional, honest and timely. Took into consideration I had to wait at the dealership for service to be completed. More