DeNooyer Chevrolet - Service Center

Horrible Called and made an appointment for service and bodyshop estimate. everything was written on envelope including the areas that estimates were needed o Called and made an appointment for service and bodyshop estimate. everything was written on envelope including the areas that estimates were needed on. Figured this would take time so after not hearing anything and having dropped vehicle off the night before I texted and got no response. Called 30 minutes later and was told our contact person was on phone and needed to leave message. Explained to person on phone and again in voice mail that we would need to know ASAP when truck would be ready because it was so late in day needed to find a ride out. NO response, texted again at 7;30pm and no response. Went to pick truck up next day....was told our contact person had to leave early the day before! On top of that the estimates for insurance were not done and the contact person said he saw that but wasn't sure what was meant by it. Then said no appointment was made for body shop! I was transferred from service to body shop to make appointment for same day as service and was told they would get the truck when service was done!! Also, specified one of the issues was shifting weird again and that cylinders were replaced a few months ago and it was starting to do same thing again...was told nothing wrong and this was how these trucks shift!! Will be finding a new dealership to work with... More

Accommodating Service Staff were informative and courteous. My visit resulted in numerous instances of professionalism and I was properly informed of the reasons fo Service Staff were informative and courteous. My visit resulted in numerous instances of professionalism and I was properly informed of the reasons for the diagnosis, and was given several repair options. More

Covered under warranty Originally I was going to be charged for something that was covered. I asked multiple times. It wasn’t until the service manager stepped in and cover Originally I was going to be charged for something that was covered. I asked multiple times. It wasn’t until the service manager stepped in and covered it. Thank you Matt. More

Warranty service - several items take of - no hassle I was provided a loaner care so I could continue on to work after dropping off the vehicle. Service manager was great and made it easy for me to get w I was provided a loaner care so I could continue on to work after dropping off the vehicle. Service manager was great and made it easy for me to get warranty work done. More

Very Good as always! Thank you. Because you have been very good to me over many years I've been there for A New (SUV) and also the Good service and advice you have given me. Because you have been very good to me over many years I've been there for A New (SUV) and also the Good service and advice you have given me. More

Oil change - NYS inspection Matt Ross in service was awesome to work with! Matt made things go smoothly and was very informative about Chevy products. Also helped me decide on th Matt Ross in service was awesome to work with! Matt made things go smoothly and was very informative about Chevy products. Also helped me decide on the next Chevy I should look into! More

Greatest dealership in capital district I have had the same service rep for a couple years (Chris) and he always does a great job of making sure I don’t leave without my issue being addresse I have had the same service rep for a couple years (Chris) and he always does a great job of making sure I don’t leave without my issue being addressed. He does not waste my time and keeps me updated regularly. I love this dealership. More

Long wait. Poor customer service I had an appointment at 10:00 am for an oil change and tire rotation. I waited for three hours and my return slip stated by car did not begin being se I had an appointment at 10:00 am for an oil change and tire rotation. I waited for three hours and my return slip stated by car did not begin being serviced until an hour after I arrived for my appointment. What is the point of making an appointment if the wait time is going to be excessive anyway? After waiting for three hours, with no apology from staff, the man at the front desk (Donald) refused to acknowledge that I had coupons for both my services. He was not welcoming nor friendly in any regard More

Outstanding Service The service at DeNooyer is truly exceptional. DJ and Jon are super friendly, helpful, supportive and provide great service and communication! This i The service at DeNooyer is truly exceptional. DJ and Jon are super friendly, helpful, supportive and provide great service and communication! This is the second time that I have used their service center in 6 months and they are outstanding. More

A little disappointing this time I usually have a great experience. Matt Ross is fantastic! This service time I was being helped by DJ. Who was nice enough. I had my car towed in I usually have a great experience. Matt Ross is fantastic! This service time I was being helped by DJ. Who was nice enough. I had my car towed in Tuesday night (my car was overheating) for my Wednesday at 7:45am service time. When I didn’t hear anything by 2:45pm I texted the Duane (who is apparently DJ) at the number that was sent to me when the car was dropped off. When I didn’t hear anything by 3pm in response I called the main number and found out that DJ was my service assistant. He wasn’t at his phone so I left a message. I got a phone call back about 45 minutes later. I finally found out what was wrong with my car and that they had to order parts, but the whole thing was covered by my extended warranty. He didn’t think the car would be done that night, he offered me a loaner car but assured me that the car would be ready the next morning. I said it was fine and that we could wait till the next day. Thursday, I called to speak to DJ after 12:40pm and I hadn’t heard anything from him. He wasn’t at his phone so I left a message. I finally heard back a half hour later when he said that they had wanted to know if I wanted them to service something unrelated to why the car came in. I declined and he said that the car should be ready in about 1 hour but he would call me just in case they ran into any other issues. DJ called me back around 2:50pm and said the car needed a half hour and then will be good to go and have me the number to Mike who could give me a courtesy ride. I called mike and he said he would be able to come get me around 4pm. I decided to cancel my ride with Mike because the time was inconvenient. When we got to the dealership the girl who was at the window to handle “pickups” had no idea where the car was so my husband had to search for the car. (Luckily he was there because I broke my ankle and am on partial weight bearing). More