DeNooyer Chevrolet - Service Center

Delays I had a 7:15am appointment and didn’t hear from anyone all day. I finally called sometime between 2pm & 3pm for a status and was put through to a voi I had a 7:15am appointment and didn’t hear from anyone all day. I finally called sometime between 2pm & 3pm for a status and was put through to a voice mail by the receptionist twice. I received a (timely) call back and was told that the tech left earlier in the day due to an emergency and nobody realized that my car was on the lift sitting there with no diagnosis or work performed. Everything was diagnosed and repaired the next day (parts were in stock), so if it was handled properly the first day I would not have been without my car for the second day (nor would I have incurred a charge for a rental car for the second day). Then I was told that there was an issue with Denooyer submitting my warranty claim because of a computer problem (something to do with a login or password), I didn’t want to leave my car there yet another day so I was forced to pay for it myself and was told to submit the warranty claim on my own. I’m not that familiar with the repair process and perhaps this is par for the course...but it was a very frustrating experience. More

Service Appointment Received several reminders of my upcoming appointment via e mail messages and phone calls. Service was performed in a timely manner. Waiting room wa Received several reminders of my upcoming appointment via e mail messages and phone calls. Service was performed in a timely manner. Waiting room was comfortable and offered beverages and food. More

Quick service I hadn't been paying attention and got notice that my oil life was down to 5% - nothing to panic about but in 24 hours I would be driving to New Jers I hadn't been paying attention and got notice that my oil life was down to 5% - nothing to panic about but in 24 hours I would be driving to New Jersey and was not really comfortable with going that far and back with low oil - I usually give ample notice and make an appointment for service knowing how busy the service people are but I didn't have a lot of time to spare so I stopped in and explained my situation. Matt was wonderful, asked if I could leave it for an hour or so - or wait - and he would get me in right away. It was taken care of and I felt very grateful and now comfortable about going out of state. More

very good,they got me in and out in great time I called DeNooyer about a nys inspection and they said just stop by anytime and they will get me in.I showed up around 3PM and they brought the truck I called DeNooyer about a nys inspection and they said just stop by anytime and they will get me in.I showed up around 3PM and they brought the truck in and it was done around 3:30.Great service department.Nice job More

Excellent as always Another excellent experience at Denooyer Chevrolet. As always the staff was attentive and quick with the service of my vehicle and addressed all my co Another excellent experience at Denooyer Chevrolet. As always the staff was attentive and quick with the service of my vehicle and addressed all my concerns. Highly recommend them as a dealership and their service department is one of the best I’ve ever worked with. More

Service One of the best service dealerships around. Friendly and courteous. Explanation of everything. Plus u have coffee and donuts . Nice to have in morn One of the best service dealerships around. Friendly and courteous. Explanation of everything. Plus u have coffee and donuts . Nice to have in morning. Thank you for your excellent service More

Quick Recall Repair Got a call that my 2017 has a recall repair that needed to be done. Got to my scheduled appointment and was told about 2 hours for the repair, repair Got a call that my 2017 has a recall repair that needed to be done. Got to my scheduled appointment and was told about 2 hours for the repair, repair was done in 1 1/2 hours. Everyone was friendly and courteous. More

Small accident Had an issue with my car and Chris Leonard walked me through everything. He walked me to the parts department got the cost of the repair and then made Had an issue with my car and Chris Leonard walked me through everything. He walked me to the parts department got the cost of the repair and then made an appointment to get the work done. He was also very helpful. More

Excellent service and customer relations Totally pleased with repairs. Kenn was extremely proficient and knowledgeable. He notified me if there were any changes or updates regarding my insur Totally pleased with repairs. Kenn was extremely proficient and knowledgeable. He notified me if there were any changes or updates regarding my insurance along with additional repairs required. More

Convenient and professional Every time I go to DeNooyer for service i have never had a bad experience, it is always been a great experience, everyone is always very professional Every time I go to DeNooyer for service i have never had a bad experience, it is always been a great experience, everyone is always very professional and knowledgeable. Nice and clean facilities More