DePaula Chevrolet

Please stop sending me surveys until I actually have my car back. It’s been there since June I get that parts and staff are hard to come by but so is paying for a car you don’t have. car back. It’s been there since June I get that parts and staff are hard to come by but so is paying for a car you don’t have. More

Had to take my truck back multiple times. First was due to the well known lifter failures second was due to a poor quality gasket that was causing oil to leak near the exhaust manifold. now m First was due to the well known lifter failures second was due to a poor quality gasket that was causing oil to leak near the exhaust manifold. now my check engine light is on. I feel like they ruined my truck and it isnt safe to drive my kids in now. I don’t have the time or money to keep having this truck in the shop. More

I made an appointment for Wednesday to diagnose my truck didn’t here anything from them till late Friday afternoon telling me there about to pull it in the shop after I’ve been trying to reach them for two didn’t here anything from them till late Friday afternoon telling me there about to pull it in the shop after I’ve been trying to reach them for two days and kept my truck till Monday without solving my problem I’ve spent thousands of dollars there in the last 6 months not understanding why there’s appointments if there going to look at it 3 days later More

Everyone starting with the receptionist was very friendly especially the receptionist who walked me over to the other side to get coffee instead of just pointing the way! Very impressive . Allison w friendly especially the receptionist who walked me over to the other side to get coffee instead of just pointing the way! Very impressive . Allison was extremely welcoming I don’t know the names of others but everyone I came in contact with was friendly and professional ! More

Everyone I came in contact with was great! Things were done quickly professionally and efficiently. Things were done quickly professionally and efficiently. More

After getting through a little confusion when we first arrived William Green took care of us and did a great job of explaining everything we needed to do to trade in old and buy our new truck he was very arrived William Green took care of us and did a great job of explaining everything we needed to do to trade in old and buy our new truck he was very professional and got us a great deal More

The people at the customer service desk are fantastic! Each interaction was pleasant and efficient. Each interaction was pleasant and efficient. More

Timely appointment. Taken immediately. Responsive. Work done quickly. Problem resolved. The staff were very friendly. Taken immediately. Responsive. Work done quickly. Problem resolved. The staff were very friendly. More

Fast timely service with a smile , coffee was also good - in and out when they told me it would be done - in and out when they told me it would be done More

Zero communication. Multiple times my car has been there for over a week and the only time I get updates are when I call about it. Its also usually not even looked at un Multiple times my car has been there for over a week and the only time I get updates are when I call about it. Its also usually not even looked at until days after my scheduled apt... Which they schedule weeks out. I spoke with a manager about this and he refunded my diagnostic fee but said he doesn't see the issue and blamed his staff right in front of her. This has happened to me multiple times it's obviously a programmatic flaw that there are too many cars being scheduled. I've tried to take it to other mechanics but they don't have the tools and say I need to take it to the dealership. I hate dealing with this place everytime my car needs work, having a broken car is stressful enough and they make it 10x worse More