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DePaula Chevrolet - Service Center

Albany, NY

4.0
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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September 04, 2021

Poor communication at service and at management level. Poor coordination of service needed on my vehicle which involved multiple departments. No follow thru or follow up. No accountability. More

by TRACYCALLAGHAN82559
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Rocque
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis, manager, Rick Medico, Alex Haynes
September 03, 2021

I have to say that this was my very first time of purchasing a certified/ pre - owned vehicle. DePaula definitely made it a pleasant experience!! More

by HHENDRICKSON1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Herman
September 03, 2021

Needed to have a issue looked at and an oil change. They promptly fixed the issue (no charge!) and was on my way. Thanks Chuck and Steve. More

by Sgrv9a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
September 01, 2021

Great service. I always seem to have a great experience at this dealership. The parts counter was very helpful in helping me choose and receive the right equipment for our new car. More

by JMELINO_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sarafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

Very good and quality service. Reasonably priced. Very friendly and helpful. I like the videos they send as my car is getting work done on it. More

by neanea1831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Mieczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cade Saba, Jason Keville, Jeff Scott, Rick Medico, Alex Haynes, Chuck Richardson
September 01, 2021

It was professional,the attendants were kind, the service was great, thank u.they were punctual,they followed cdc protocol,l was made very comfortable while my service was performed. More

by JWILLIAM12206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

Jeff was the essence of professional, knowledgeable, and friendly. Took time to explain everything, gave me his phone number if I had any future questions and drove me to enterprise. More

by TANADIO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Winnie
September 01, 2021

I went three times to get a issue taken care of and still have the same issues.I feel like I’m bugging them now I don’t know what to do anymore. More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
August 31, 2021

I never have to worry about my vehicle , The problem is always resolved and they went above and beyond to find and repair the problem in my vehicle I'm very grateful More

by mstronach33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
August 31, 2021

I have no issue with DePaula Chevrolet. I received a recall notice on my new car and was able to schedule an appointment quickly. The day the car was serviced went smoothly and the updates were complet More

by RBOUSA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
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