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DePaula Chevrolet - Service Center

Albany, NY

4.3
2,179 Reviews

2,179 Reviews of DePaula Chevrolet - Service Center

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December 26, 2022

They took only for diagnostics 1808, they steal money like a sucker, I don't advise anyone to a terrible dealership, they took money off, they didn't fix the car, only Diagnostics just pays so much, the More

by Mirka180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2022

I had a 7:30 appointment for an “express “ oil change. I was told less than an hour. I left at 11:20. 8 people that came in after me left before. I was told when almost done that the mechanics showed up 2 More

by Al Sitterly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2022

They were very helpful in the purchase of my new truck. Jona was very helpful coordinating everything to make it easy for me to get going More

by agiambona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2022

Very satisfied Jim was great He took the time to answer my questions he is definitely an asset More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
November 08, 2022

I recently purchased a vehicle from DePaula and went to start my car and the it wouldn't start. I contacted them right away and was referred to Eric for assistance. Without hesitation, he came to my home More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Bauer
November 07, 2022

My problem was identified and repaired in the time promised. Staff were professional and helpful in answering my questions. More

by hhayes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I did not get a name but he was helpful and patient. His name must be on my invoice.
November 07, 2022

The service is completed in a timely but comprehensive manner. Service staff are friendly and knowledgeable. More

by CKILLIKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2022

Vehicular was ready when promised, they even washed it for me. I was also provided a ride both to and from work . More

by david.szary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2022

Friendly and explained everything before doing work. Helpful and waiting time wasn’t bad. Clean waiting area. More

by NAT2285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
November 06, 2022

I did my first service on my new trailblazer. All went well. Derrick was quick, but did a superb job. Then it was off the Jeremy to put on accessories, which was awesome. Now I'm ready for my nex More

by JGrogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Mieczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick my tech, Tracy my service advisor and Jeremy my parts installer. Not to forget Josh in parts for helping get everything I needed. It was a true team effort