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DePaula Ford
Albany, NY
5,048 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 5,048 reviews
July 01, 2023
Absolutely the easiest dealer I have every worked with. Great pricing and even delivered the car 200 miles away Great pricing and even delivered the car 200 miles away More
by jmccormack27
Verified Customer
July 01, 2023
This was the slowest repair I have ever seen with the most confusion and lack of communication. My vehicle was held hostage for two months for a simple front end cosmetic repair. most confusion and lack of communication. My vehicle was held hostage for two months for a simple front end cosmetic repair. More
by 96fxdl1340
Employees Worked With
Other Employees :
Huey Ali
June 30, 2023
Had a great experience buying and picking up my new ford expedition. Thank you Tracey and josh Halse! We love our new car! expedition. Thank you Tracey and josh Halse! We love our new car! More
by leo26
June 30, 2023
They are attentive, kind and considerate, and they always make sure to give me a good deal. make sure to give me a good deal. More
by TLLOYD442
Employees Worked With
June 30, 2023
Quality of service has gone down hill. Truck came out of Depaula two weeks ago for oil change and safety inspection. In addition there was a noise from the rear I needed looked at. I wa Truck came out of Depaula two weeks ago for oil change and safety inspection. In addition there was a noise from the rear I needed looked at. I was told it was from my emergency break but, it was safe to drive. Well, still being concerned, I went to a trusted independent garage. They found my emergency break needing cleaning and adjusting. With that the noise was gone! Sad that DePaula couldn’t do this and sad to say, Depaula has lost another customer. Sincerely, Manny Ruiz More
by Manny
Employees Worked With
June 29, 2023
Glenn at DePaula Ford in Albany made buying a new truck an excellent experience. From the time I walked in the door saying “I’m only looking and not buying today” until the time I actually bought the truck an excellent experience. From the time I walked in the door saying “I’m only looking and not buying today” until the time I actually bought the truck (a couple of hours later) I was not pressured or given the salesman push to purchase the truck. Glenn researched and printed all the different packages and options of the different vehicles and actually took the time to learn about wife and myself and what we like to do (tow a travel trailer) and helped us make an informed choice. He could have sold me the truck that was $10k more but he instead sold me what we needed without all the extra money. I would 100% recommend talking with Glenn if your in the market for a new Ford! More
by Pat019
June 29, 2023
Diagnosed warranty problem immediately and addressed issue in expeditious fashion, while I remained at the dealership for a brief period of time issue in expeditious fashion, while I remained at the dealership for a brief period of time More
by cdmcneill5
June 26, 2023
Chance gave me a solid quote for clutch repair. Unfortunately, another dealer came in w a better estimate. Turns out I should have stuck w Chance. Other dealer's estimate turned out to be xxxxxx Unfortunately, another dealer came in w a better estimate. Turns out I should have stuck w Chance. Other dealer's estimate turned out to be xxxxxxxx! All said & done, ended up paying $400 over Chance's estimate. Lesson learned. Stick w the guys I know. P.S. Chance, I did end up getting an alignment too.. just like you said. Soon as I get on the breaks, pulling HARD to the left. Kid at Metro was nice, but just a plain idiot. You knew your xxxx, cold. Sorry about way things went down. I honestly owe you an apology. You were straight up w me from the get-go & 100% on top of what actually NEEDED to be done. What a nightmare.. Had to bring it back to Metro too, because they forgot to do crank sensor relearn. Sat up there all afternoon on a Saturday. More
by Tom Anastasio, Black Mustang guy
