Dean Team Subaru Volkswagen

Warranty issues, Service manager stepped up, made it right! We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmissi We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmission went out. Thought this would be covered under warranty and took to a local shop. After the local mechanic, myself and husband made several calls back and forth to the Warranty company, found this was a situation that was not covered (as Subaru had an extended warranty on this car due to transmission issues but only up to 100,000). Warranty company said because Subaru had acknowledged issues they would not cover. Because of it being am "anomaly" and Eric's dedication to making things right, he was able to get this covered by Subaru. I know he spent several hours on the phone with our local dealer, the warranty company and Subaru of America to get his repair fixed. From the first time I talked to Eric he was confident, customer driven and dedicated to making this right. He kept me updated frequently throughout the process and has earned a life time customer because of this exemplary customer service. Thank- you Eric and the Dean Team! More

Wonderful experience! We came in last minute on a fairly busy evening and still felt cared for and respected. Made what can often be a stressful and wily process simple and We came in last minute on a fairly busy evening and still felt cared for and respected. Made what can often be a stressful and wily process simple and candid. More

They really are different guys...and gals!! Car buying is something I usually want no part of. That has all changed since my visit with Ryan and Carl at the Dean Team. I've never laughed so mu Car buying is something I usually want no part of. That has all changed since my visit with Ryan and Carl at the Dean Team. I've never laughed so much during what can be a stressful process. No hidden bologna anywhere, they are very upfront about everything. Ryan went over in detail, the entire process, and then every detail of the car so I understood everything. I'm going to tell every person I talk to about how buying a car can be fun, and go see Ryan at the Dean Team VW in Balliwn! More

Great experience The folks at Dean Team went out of their way to help my wife and I purchase a new VW Tiguan. It took my wife and I a while to choose, but Richard pati The folks at Dean Team went out of their way to help my wife and I purchase a new VW Tiguan. It took my wife and I a while to choose, but Richard patiently went through all our options at length and helped guide us through the process. Overall a great experience and I would thoroughly recommend. More

Suby #5 Subaru #5 from John Ostlund and the Dean Team. Thats proof right there. They have always treated us great. when buying a car and service afterwards. Subaru #5 from John Ostlund and the Dean Team. Thats proof right there. They have always treated us great. when buying a car and service afterwards. More

Great experience entirely! My search criteria was a challenge and getting me financed was challenging. Frankie pulled through on getting me exactly what I wanted in my price ran My search criteria was a challenge and getting me financed was challenging. Frankie pulled through on getting me exactly what I wanted in my price range and was able to get me financing. 100% job well done! More

Easy to Work with John and Andrew made purchasing the vehicle a pleasant and stress free experience. The entire transaction from beginning to end was very professional John and Andrew made purchasing the vehicle a pleasant and stress free experience. The entire transaction from beginning to end was very professional. No haggling and back and forth to Manager for approvals. Andrew did a fantastic job going over all the details and keeping us informed. Andrew was very knowledgeable about the Crosstrek and took his time to show my wife and I how to use the multiple options included with the vehicle. Impressed with his vast knowledge and helpful hints. This was our best experience purchasing a vehicle. I would highly recommend this Dealership. Other employees we happened to interact with were pleasant and willing to help if needed. Great Job! More

Who knew car buying could be fun? Being "those people" who purchase a new vehicle every 1-2 years, we've visited A LOT of dealerships. We previously owned a VW Jetta and have utilized Being "those people" who purchase a new vehicle every 1-2 years, we've visited A LOT of dealerships. We previously owned a VW Jetta and have utilized the Dean Team VW side of the dealership for the past 3 years when we needed service. The staff has always been extremely nice and accommodating. Over the past month we've spent countless hours researching our next vehicle and wavered between another Jetta or upgrading to a Legacy. Ryan Troll was there every step of the way helping us debate the differences in the two vehicles and figure out what would best suite our needs. Once we FINALLY arrived at a decision, Ryan took the time to find the EXACT vehicle we were looking for at another dealership and have the transfer setup. The day of purchase it was clear the entire team valued our time and made sure to complete the transaction in a timely manner, without sacrificing customer service. All our questions were answered and it took no more than an hour for us to drive away in our new Legacy. Thanks to Ryan Troll and Pete Ostlund for making this an amazing experience. We love the new car! More

Quick and Efficient I talked with Pete on the phone before we came. He was ready when we got there for the test drive. This was the easiest and fastest auto purchase we I talked with Pete on the phone before we came. He was ready when we got there for the test drive. This was the easiest and fastest auto purchase we have ever done. No xxxxxx business, just good business. More

Surprise! We were just going into dealership to “windowshop.” We had only just heard about Atlas model that day. Usually takes us a long time to decide what ca We were just going into dealership to “windowshop.” We had only just heard about Atlas model that day. Usually takes us a long time to decide what car to buy. We had only looked at one other model and had two more on our list. The decision came pretty easy and quickly from BOTH of us surprisingly without feeling pressured from salesman. Great experience. More