Dean Team Subaru Volkswagen - Service Center

Service - will not be back This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on w This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on while breaking. After talking with the dealer in Springfield, MO where I bought the car, they recommended a simple fix of just changing the break light switch. I told the woman at Dean Team this exact thing and 24 hours later I am left with an absurd charge after she tells me that she confirmed that they found the same thing. I asked her why it took them so long and why it was so expensive to find the same thing that I told them going in that another dealer had already identified over the phone without even needed to look at my car what the problem was. No answer was given. If it's that common of a problem, this place missed that memo Subaru. She then tells me that she did me a favor by not charging me more and that it costs more here than other generic auto shops for the same work because "Subaru mechanics are specially trained". I think better training is needed at this location because it took them longer and cost me more to figure out what they were already told going in to the service appointment. A friend who used to live in the area bought a Subaru from another dealer because of a poor experience at Dean Team as well, and now I understand why. I will not recommend this place and I will not be back. More

Eric Harrelson of DeanTeam service went above and beyond I approached EricHarrelson with a windshield issue. He listened to me, believed me, and fixed it at no cost. An absolutely all-around fantastic exper I approached EricHarrelson with a windshield issue. He listened to me, believed me, and fixed it at no cost. An absolutely all-around fantastic experience!!!!!!!!!!!!!! More

Done so soon? I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten car I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten cars in line before me, I just thought it was going to be a long wait. No problem, I brought plenty of work to keep me busy for hours. Even before I finished my first cup of coffee, I was called over by Christina to "settle" up at the service desk at 9:10. Very nice surprise to be on my way a lot sooner than I thought I would be today. Thank you Dean Team service department! More

Very good Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was inf Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was informed that Steve was no longer working there. Jason Moore then came over to help me. He was very polite, took time to answer all questions. Now that Steve is gone I will search out Jason for future purchases and questions. Glad I happened to run into Jason. I was impressed. More

Always giving over and above It never matters why or when I call, Jason Moore never fails to amaze me with his ability to resolve complex and at times impossible situations. Than It never matters why or when I call, Jason Moore never fails to amaze me with his ability to resolve complex and at times impossible situations. Thank you so much for having such stellar team members like Jason in your company to assist me with my on-going vehicle needs. More

Awesome service Excellent service. First time Subaru owner and couldn't be happier. They got me in and out fast. Very polite and professional. Christina is terrific Excellent service. First time Subaru owner and couldn't be happier. They got me in and out fast. Very polite and professional. Christina is terrific. More

Very pleased Only had my Outback for 6,000 miles, and had the oil changed, tires rotated, and a recall taken care of with the electronic notification system. Very Only had my Outback for 6,000 miles, and had the oil changed, tires rotated, and a recall taken care of with the electronic notification system. Very pleased with the purchase experience of this vehicle; the service people (Christina Schaefer) are wonderful, and answer all your questions. More

Excellent Service Scheduled online for oil change and tire rotation. Well done. I am always treated well and fairly. I trust the advisors and am pleased with the work Scheduled online for oil change and tire rotation. Well done. I am always treated well and fairly. I trust the advisors and am pleased with the work done. More

Wouldn't recommend doing business with Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the de Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the dealership and you will scrap on the bump if you have a low sitting car. Car wash WILL scratch your car NEVER USE. Also half of the features I bought on my NEW car still don't work. Don't buy a Subaru. More

Made service appointment easy After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Frida After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Friday during business hours so coordinating was a challenge for me. JD in sales helped schedule the appointment and Annie had me in and out quickly so I could get back to work. JD even stopped by after service to make sure everything was okay. Great job! More