Dean Team Subaru Volkswagen - Service Center

Just bad customer service We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it on hail damage that I bought car with (hail sale), I also bought a service plan to the tune of 2200$ I think. For the cars first service all was fine. Now the last 2 services they claim they can't find it. I have a slight vibration at 21k miles and they are trying to charge me $50 to get it fixed (tire balance). Another dealership near 44 did this on my wifes 2014 last year no questions asked, exact same isue vibration at 15k miles . We will not be back to this dealer for anything from now on, tried of getting jerked around over something we paid for already. Hopefully someone in the dean family sees this, but they are probably to busy thing to start a rap and sound affects career to care. Just another stealer ship here I spoke to Matt THE Manager AND While He Was Able To REMOVE THE CHARGE, He Was Very CONDISENDING, Was Saying From Driving On Dirt RoadS We Do NOT Live On A Dirt road, Really Dude YOU Been To My House Before AND Know It's A Dirt Road ??? It's not look at Google maps.... Eric has been nice in the past but today he was not, don't bother talking to Jeff his job is make you pay as much as possible. Everyone there treats me like a dumb customer, I made a v6 camaro run low 11s in the drag race 1/4 mile I know a thing or to about every area of a car. More

Complete trust in Dean Team service team Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she co Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she communicates very well with the customer. We are so grateful for the honest and reliable Dean Team service group. We know we can always count on them, no matter the size of our service need. We maintain multiple cars at this facility, and each time I go in, I can have a very productive conversation with them about our service goals. On our newer vehicle I appreciate their efficient, reliable service and advising. In addition to that, on our older vehicle, I especially appreciate their patient and competent troubleshooting. They really listen to the customer and understand how to work with the customer as part of the service team. We wouldn't service our vehicles anywhere else. More

great service from Eric Harrelson Eric always takes great care of me and my car. He keeps me updated on what is needed when and assures that I am getting all of the available discounts Eric always takes great care of me and my car. He keeps me updated on what is needed when and assures that I am getting all of the available discounts. Eric is a trustworthy, honest, and genuine person. This is the only place I take my vehicle for service and repairs. More

Service Eric Harrelson is great to work with. He provides excellent customer service. He always goes out of his way to help, whether with a rental car or a pi Eric Harrelson is great to work with. He provides excellent customer service. He always goes out of his way to help, whether with a rental car or a picture texted to me to show what is going on with the car. We have 3 Subarus and always ask for Eric. More

Eric Harrelson Amazing Service! Eric is awesome! My wife and I service both our Subaru's with Eric, he is the best.He makes sure we get the attention our cars need and makes you fee Eric is awesome! My wife and I service both our Subaru's with Eric, he is the best.He makes sure we get the attention our cars need and makes you feel like he is your best customer! More

Dean Team Subaru is Great- Eric Harrelson is a big reason My Subaru has been serviced by Dean Team Ballwin, and they have done a great job. Eric Harrelson is a key reason! Very customer service oriented, li My Subaru has been serviced by Dean Team Ballwin, and they have done a great job. Eric Harrelson is a key reason! Very customer service oriented, listens well, and handles everything quickly and with precise detail (along with detailed explanation). He treats a customer in the same way he would want to be treated. I can't ask for anything else! More

Amazing service manager, Eric Harrelson!! When we were looking for a car, we got excellent help in the process from Pete Ostlund, who was very knowledgeable and not pushy at all. He truly hel When we were looking for a car, we got excellent help in the process from Pete Ostlund, who was very knowledgeable and not pushy at all. He truly helped us find the right car. Since then, we have also purchased another Outback through our office and, from a private seller, a 2006 Subaru Baja. Eric Harrelson has been FANTASTIC at getting us in conveniently and expediently for routine maintenance, and when we had major repairs to do on the Baja and some warranty work on the Outback, he always makes sure we have a car to drive, even letting us use his one time!! He greets me by name when he sees me, and knew somehow that I am called "Dr Mark" by my patients and always greets me with this. I always ask specifically for Eric because he does an amazing job, and he is a key reason we will continue to have Subarus. SO thankful to have him as our service manager!!! More

I trust Eric and his colleagues 100%! We ONLY use the Dean Team Ballwin location to service our two VWs and one Subaru. Even as one of the VWs is getting quite old (165 K miles, 2003), I We ONLY use the Dean Team Ballwin location to service our two VWs and one Subaru. Even as one of the VWs is getting quite old (165 K miles, 2003), I always wonder when we should "stop fixing it". I love that old car and Eric understands what we want. We trust not only his opinion, but that of his colleagues as well. When my car needs to be replaced, I will buy form the Dean Team in Ballwin again for sure. Service goes hand-in-hand with sales; it is a team effort and the whole crew deserves this rating. More

General maintenance and oil change. The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her way to honor a commitment she made in an effort to maintain a good customer experience. I bought my Subaru from this dealership which was a pleasant experience and will continue to have my vehicle serviced by them. More

Prompt, Efficient, Personal Eric is prompt, courteous and friendly. He goes out of his way to address any concerns with the service in an efficient and timely manner. His motto Eric is prompt, courteous and friendly. He goes out of his way to address any concerns with the service in an efficient and timely manner. His motto is to ensure that the customer is leaves satisfied from the service center. Thanks Eric for keeping my 2005 Subaru Impreza (now over 175K miles!) in great shape over the last four years! Without Eric's help, I wouldn't have been able to travel so frequently, long distance between two states, or commute daily to work. Cheers More