Dean Team Subaru Volkswagen - Service Center

Not too much to say about the dealership itself but a lot to say about Annie who handled my vehicle in service department. I have never been so impressed by a service advisor and I have been driving cars sin to say about Annie who handled my vehicle in service department. I have never been so impressed by a service advisor and I have been driving cars since I was 14 with my permit. The level of quality she approached my vehicle with and the amount of care she gave me was highly impressive. Annie was kind, she communicated with me every step of the way, and made me feel confident that my vehicle would return to me in better condition than when I dropped it off!! More

Today was my best experience to date. My car was pulled in back right away and within 30 we had a diagnosis and agreed to a plan. Best of all got my car back in about 3.5 hours. My car was pulled in back right away and within 30 we had a diagnosis and agreed to a plan. Best of all got my car back in about 3.5 hours. More

Quick on-time service. On line scheduling very easy. Staff friendly and efficient. Highly recommend. On line scheduling very easy. Staff friendly and efficient. Highly recommend. More

Great efficient service with Dean team Subaru. Duke helped me with a loaner car overnight and then service the next day was determined and completed quickly. Thank you we will be back! Duke helped me with a loaner car overnight and then service the next day was determined and completed quickly. Thank you we will be back! More

My car dealer for over forty years. They gave the selection that has always more than covered my automotive needs. I can't imagine going anywhere else. They gave the selection that has always more than covered my automotive needs. I can't imagine going anywhere else. More

Annie has been my go to person for my Subarus since 2011. She is a consummate professional and always helps solve my car problems and gets me back on the road quickly and efficiently. She is a consummate professional and always helps solve my car problems and gets me back on the road quickly and efficiently. More

My oil was still black after it was changed! ! Not only that, my tire pressure light went on the day after my oil was changed. I thought they "changed" oil and checked tire pressure . I want to ! Not only that, my tire pressure light went on the day after my oil was changed. I thought they "changed" oil and checked tire pressure . I want to give them the benefit of my doubt. Maybe my car was just overlooked. Not happy right now More

It was a simple and plesent experience. Was able to get in early and get my oil change done in a flash. In and out with a cup of coffee from the waiting room area. Top notch and friendly. Was able to get in early and get my oil change done in a flash. In and out with a cup of coffee from the waiting room area. Top notch and friendly. Thanks again. More

I love Dean Team Subaru! ! From the moment I first set foot on the lot, I've never experienced anything as easy-going and professional as I have at this dealership. Top-notch ! From the moment I first set foot on the lot, I've never experienced anything as easy-going and professional as I have at this dealership. Top-notch service and support, I absolutely love this place. 11/10 More

I feel that Annie Thompson is an absolutely amazing asset to Dean Team. She shows tremendous service, care, attention to detail, and leadership and I am very grateful we were able to work with her through th to Dean Team. She shows tremendous service, care, attention to detail, and leadership and I am very grateful we were able to work with her through the insurance claim on my vehicle. She is the only member of the service team I will trust with our repairs going forward because of the absolutely high quality of her work and caliber of her character. From an expectations standpoint I was surprised upon receiving my vehicle back today. Perhaps I had a higher expectation than I should have but after 2+ weeks in your care I think I anticipated that after the labor had been done some level of cleaning would have been done to the interior or even gas put into the vehicle beyond the quarter tank I had when I took back possession of the car. While these are small details and perhaps beyond the purview of your responsibilities I feel it is an added value of service that makes my drive to Ballwin all the more worthwhile given how close I am to another, albeit a substandard, Subaru dealership. More