Dean Team Subaru Volkswagen - Service Center

I feel that Annie Thompson is an absolutely amazing asset to Dean Team. She shows tremendous service, care, attention to detail, and leadership and I am very grateful we were able to work with her through th to Dean Team. She shows tremendous service, care, attention to detail, and leadership and I am very grateful we were able to work with her through the insurance claim on my vehicle. She is the only member of the service team I will trust with our repairs going forward because of the absolutely high quality of her work and caliber of her character. From an expectations standpoint I was surprised upon receiving my vehicle back today. Perhaps I had a higher expectation than I should have but after 2+ weeks in your care I think I anticipated that after the labor had been done some level of cleaning would have been done to the interior or even gas put into the vehicle beyond the quarter tank I had when I took back possession of the car. While these are small details and perhaps beyond the purview of your responsibilities I feel it is an added value of service that makes my drive to Ballwin all the more worthwhile given how close I am to another, albeit a substandard, Subaru dealership. More

Excellent and efficient service experience. Jeff and team were very friendly and attentive to needs. Jeff and team were very friendly and attentive to needs. More

The people with Dean Team take good care of me and my Subaru and make me feel glad I got my car from them. Subaru and make me feel glad I got my car from them. More

Paul provides outstanding customer service. He is attentive, courteous, knowledgeable, and always a pleasure to work with. Paul makes sure that things are addressed and properly taken care of a He is attentive, courteous, knowledgeable, and always a pleasure to work with. Paul makes sure that things are addressed and properly taken care of and is very conscientious about giving me accurate wait times and cost estimates. More

Amazing customer service. We think Annie had the best customer service We look forward to coming back in. We think Annie had the best customer service We look forward to coming back in. More

I’m so grateful for this team especially Annie, Duke and Jeff? ( so sorry spacing his name , but next to Annie💖) Thank you for all your help and kindness and patience always . Jeff? ( so sorry spacing his name , but next to Annie💖) Thank you for all your help and kindness and patience always . More

The people I deal with at reception are always great about explaining repairs, prices, etc. Occasionally I get to talk with mechanic which is a treat to meet the person who actually works on your car! A about explaining repairs, prices, etc. Occasionally I get to talk with mechanic which is a treat to meet the person who actually works on your car! A small outdoor waiting space would be appreciated if that thought ever crosses creative minds! More

The service department personnel are knowledgeable about the vehicles they sell & maintain. They greet customers with a pleasant attitude & a smile. the vehicles they sell & maintain. They greet customers with a pleasant attitude & a smile. More

Dean Team Subaru always has great customer service. Annie and the service department always remember my name and treat me like a valued customer. Annie and the service department always remember my name and treat me like a valued customer. More

Have worked with Annie and Jeff for almost 10 years. Duke in the recent past as well. Fantastic team of the most personable service writers that I have ever known. Techs are fast and efficient professio Duke in the recent past as well. Fantastic team of the most personable service writers that I have ever known. Techs are fast and efficient professionals. I won’t get my Outback serviced anywhere else. More